Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Lusk

Tiffany Lusk

Oceana,West Virginia

Summary

Experienced and reliable customer service representative with extensive experience providing assistance in a remote setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with customers.

Overview

21
21
years of professional experience

Work History

Customer Service Representative/Team Leader

Appalachian
Remote
08.2012 - 05.2024
  • Handled customer complaints and inquiries via phone and email.
  • Assisted in developing new customer service protocols, which resulted in a 15% decrease in monthly customer complaints.
  • Achieved one of the highest customer service scores for consistently meeting customer needs.
  • Boosted customer retention by 45%.

Call Center Representative/Customer Service Representative

ISE Global Connect
Remote
03.2003 - 02.2014
  • Managed high-volume customer support calls, efficiently resolving inquiries and complaints.
  • Implemented a new and improved customer feedback system, which boosted customer satisfaction by 30%.
  • Trained and mentored new employees, enhancing team performance by 20%.
  • Boosted customer retention by 45%.

Education

High School Diploma -

Oceana High School
Oceana, WV
06-1999

Skills

  • Excellent verbal communication
  • Active listening
  • Problem-solving
  • Adaptability
  • Proficiency in CRM software
  • Time management
  • Teamwork
  • Customer service-oriented

Timeline

Customer Service Representative/Team Leader

Appalachian
08.2012 - 05.2024

Call Center Representative/Customer Service Representative

ISE Global Connect
03.2003 - 02.2014

High School Diploma -

Oceana High School

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Tiffany Lusk