Tiffany Allums-Harris
Solon
Summary
Experienced Certified Ophthalmic Assistant proficient in EHR documentation and diagnostic testing. Known for strong problem-solving abilities and exceptional customer service, ready to leverage expertise to enhance patient care and clinic operations.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Certified Ophthalmic Assistant
Cleveland Clinic Cole Eye Institute
Cleveland
08.2024 - Current
- Performed initial vision assessments and recorded patient information with precision.
- Maintained medical equipment by performing routine checks and ensuring cleanliness.
- Collaborated with team members to enhance patient care and workflow efficiency.
- Administered ophthalmic drops and ointments for treatment or to aid in diagnostics.
- Demonstrated excellent customer service skills when interacting with patients or their families in person or over the phone.
- Test patients' visual fields, and ocular motility, and complete full patient work-ups.
- Collected essential medical information and documented data in EHR platform.
Non- Certified Ophthalmic Assistant II
Cleveland Clinic Cole Eye Institute
Cleveland
08.2021 - 07.2023
- Assisted ophthalmologists during patient examinations and procedures.
- Prepared examination rooms and ensured all equipment was sanitized.
- Collected patient histories and documented vital information accurately.
- Educated patients on eye health and proper care techniques.
- Operated diagnostic equipment to perform vision tests and screenings.
- Coordinated with medical staff to ensure smooth workflow in the clinic.
- Administered ophthalmic drops and ointments for treatment or to aid in diagnostics.
- Demonstrated excellent customer service skills when interacting with patients or their families in person or over the phone.
- Tested patients' visual fields and ocular motility and completed full patient work-ups.
- Kept examination rooms, clinical areas and equipment clean and patient-ready.
Ophthalmic Assistant
Cleveland Clinic Cole Eye Institute
Cleveland
08.2018 - 12.2020
- Assisted in patient intake and medical history documentation.
- Supported ophthalmologists during examinations and procedures.
- Operated diagnostic equipment for vision tests and assessments.
- Maintained cleanliness and organization of exam rooms and equipment.
- Collaborated with team members to enhance patient experience and care quality.
- Tested patients' visual fields and ocular motility and completed full patient work-ups.
- Administered ophthalmic drops and ointments for treatment or to aid in diagnostics.
- Collected essential medical information and documented data in EHR platform.
- Kept examination rooms, clinical areas and equipment clean and patient-ready.
- Coordinated with other healthcare professionals to ensure optimal patient care.
- Performed basic laboratory duties such as measuring intraocular pressure readings using a Goldmann applanation tonometer.
Lead Administrative Assistant/Lead Optometric Technician
Steven P. Gordon, O.D. Inc.
Beachwood
08.2003 - 08.2018
- Coordinated office operations to ensure efficiency and organization.
- Developed and maintained filing systems for easy document retrieval.
- Handled correspondence, including emails, phone calls, and mail distribution.
- Supported onboarding processes for new employees through training coordination.
- Implemented office policies to improve workflow and communication efficiency.
- Provided administrative support to senior management staff.
- Organized and maintained filing systems, both electronic and paper-based.
- Performed basic bookkeeping duties such as invoicing customers or reconciling accounts payable records.
- Created spreadsheets using Microsoft Excel to track financials or personnel data.
- Maintained databases ensuring accuracy of data entry and retrieval of information when needed.
- Greeted visitors in a professional manner providing them with assistance when needed.
- Ordered office supplies keeping an accurate record of inventory levels.
- Responded to customer issues to provide immediate resolution and improve retention.
- Assisted with the ordering and inventory control of contact lenses, and optical supplies.
- Coordinated billing activities between insurance providers and practice staff.
- Instructed patients on proper contact lens care and maintenance.
- Maintained patient records according to HIPAA regulations.
- Trained new optometric technicians in the use of diagnostic equipment.
- Scheduled appointments for patients seeking vision services.
- Assisted with visual field testing and pre-exam data collection.
- Assisted patients in finding correct medications, eyeglasses and contact lenses.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Educated patients on contact lens care, insertion, removal, and hygiene practices.
Silk Screen Printer
Royalty America/ Hillman Fastener
Warrensville Heights
04.1998 - 03.2002
- Operated silk screen printing machines efficiently for high-quality graphic applications.
- Maintained equipment to ensure optimal performance and minimize downtime issues.
- Inspected printed products for quality assurance and consistency throughout production.
- Managed multiple projects simultaneously while meeting tight deadlines without compromising quality or attention to detail.
Education
Pharmacy Technician - Pharmacy
Cleveland Institute of Dental-Medical Assistant
Lyndhurst, OH10-2002
High School Diploma -
Warrensville Heights High
Warrensville Heights, OH05-1998
Skills
- EHR documentation
- Vision assessment
- Equipment maintenance
- Patient education
- Diagnostic testing
- Customer relationship management
- Team collaboration
- Medical terminology
- Problem solving
- Attention to detail
- Effective communication
- Ophthalmic patient care
- Pupil evaluation
- Visual acuity testing
- Medical history taking
- Phoropter operation
- Contact lens fitting
- Color vision testing
Certification
Certified Ophthalmic Assistant, JCAHPO, May, 2025
Timeline
Certified Ophthalmic Assistant
Cleveland Clinic Cole Eye Institute
08.2024 - Current
Non- Certified Ophthalmic Assistant II
Cleveland Clinic Cole Eye Institute
08.2021 - 07.2023
Ophthalmic Assistant
Cleveland Clinic Cole Eye Institute
08.2018 - 12.2020
Lead Administrative Assistant/Lead Optometric Technician
Steven P. Gordon, O.D. Inc.
08.2003 - 08.2018
Silk Screen Printer
Royalty America/ Hillman Fastener
04.1998 - 03.2002
Pharmacy Technician - Pharmacy
Cleveland Institute of Dental-Medical Assistant
High School Diploma -
Warrensville Heights High