Overview
Work History
Education
Certification
Timeline
Generic

Tiffany Ancrum

Charlotte,NC

Overview

8
8
years of professional experience
1
1
Certification

Work History

PN Student

Atrium Health Rehabilitation
06.2024 - 07.2024
  • Used aseptic techniques to provide sterilized wound care and dressing applications..
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Cared for wounds, provided treatments, and assisted with procedures.
  • Reviewed patient history to verify conditions and current medications.
  • Administered medications and injections to patients.

Certified Nursing Assistant

Shiftkey
01.2023 - 06.2024
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Resolution Coordinator Specialist

Optum
05.2022 - 05.2024
  • Formulated focused and individualized resolutions aimed to peacefully settle disputes.
  • Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
  • Worked well in a team setting, providing support and guidance.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Followed all company policies and procedures to deliver quality work.
  • Collected, arranged, and input information into database system.

Licensed Insurance Agent

SelectQuote-Gastonia, NC
01.2018 - 05.2022
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Exceeded corporate quotas for monthly policy sales.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.

Licensed Sales Agent

Blue Cross Blue Shield Tennessee-Charlotte, NC
09.2016 - 12.2017
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Promoted products and services using upselling and other sales strategies.
  • Provided coverage option information to assist clients in protecting assets.

Education

High school diploma or GED -

Pactical Nursing Diploma - Practical Nursing

Cleveland Community College
Shelby, NC
07.2024

Certification

  • NC CNA License # 102156. Current-2025
  • American Heart Association CPR. Current-2025

Timeline

PN Student

Atrium Health Rehabilitation
06.2024 - 07.2024

Certified Nursing Assistant

Shiftkey
01.2023 - 06.2024

Resolution Coordinator Specialist

Optum
05.2022 - 05.2024

Licensed Insurance Agent

SelectQuote-Gastonia, NC
01.2018 - 05.2022

Licensed Sales Agent

Blue Cross Blue Shield Tennessee-Charlotte, NC
09.2016 - 12.2017

High school diploma or GED -

Pactical Nursing Diploma - Practical Nursing

Cleveland Community College
  • NC CNA License # 102156. Current-2025
  • American Heart Association CPR. Current-2025

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Tiffany Ancrum