Tiffany Ancrum
Charlotte,NC
Overview
8
8
years of professional experience
1
1
Certification
Work History
PN Student
Atrium Health Rehabilitation
06.2024 - 07.2024
- Used aseptic techniques to provide sterilized wound care and dressing applications..
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Obtained patient vital signs and input/output measurements from inpatients.
- Cared for wounds, provided treatments, and assisted with procedures.
- Reviewed patient history to verify conditions and current medications.
- Administered medications and injections to patients.
Certified Nursing Assistant
Shiftkey
01.2023 - 06.2024
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Resolution Coordinator Specialist
Optum
05.2022 - 05.2024
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Followed all company policies and procedures to deliver quality work.
- Collected, arranged, and input information into database system.
Licensed Insurance Agent
SelectQuote-Gastonia, NC
01.2018 - 05.2022
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Exceeded corporate quotas for monthly policy sales.
- Upsold additional products and services after identifying customer needs and requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Licensed Sales Agent
Blue Cross Blue Shield Tennessee-Charlotte, NC
09.2016 - 12.2017
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Promoted products and services using upselling and other sales strategies.
- Provided coverage option information to assist clients in protecting assets.
Education
High school diploma or GED -
Pactical Nursing Diploma - Practical Nursing
Cleveland Community College
Shelby, NC07.2024
Certification
- NC CNA License # 102156. Current-2025
- American Heart Association CPR. Current-2025
Timeline
PN Student
Atrium Health Rehabilitation
06.2024 - 07.2024
Certified Nursing Assistant
Shiftkey
01.2023 - 06.2024
Resolution Coordinator Specialist
Optum
05.2022 - 05.2024
Licensed Insurance Agent
SelectQuote-Gastonia, NC
01.2018 - 05.2022
Licensed Sales Agent
Blue Cross Blue Shield Tennessee-Charlotte, NC
09.2016 - 12.2017
High school diploma or GED -
Pactical Nursing Diploma - Practical Nursing
Cleveland Community College
- NC CNA License # 102156. Current-2025
- American Heart Association CPR. Current-2025