Hi, I’m
Tiffany Anderson
Henrico,VA
Summary
Responsible for creating an exceptional customer experience for hospital, behavioral health, geriatric/adolescents, disable veteran patients and their families transitioning from the hospital to the home health setting. Ensures a safe transition by facilitating effective communication between the patient's healthcare team and the Home Health agency while ensuring patient and caregiver needs are addressed. Builds and maintains positive relationships with hospital teams, healthcare providers, and other key stakeholders. Extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
15
years of professional experience
Work History
HCA Healthcare Inc.
Case Manager/Clinical Liaison
09.2018 - Current
Job overview
- Helped to develop, improve and implement nursing policies and procedures.
- Scheduled staff and delegated work assignments.
- Recruited, interviewed and hired well-qualified nursing staff.
- Evaluated and improved team member performance through coaching and training.
- Circulated assigned floor to measure and record patients' fluid and food levels, implementing measures to promote healthy intake and output as necessary.
- Coordinated patient transfers to other facilities.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
- Developed and implemented individualized patient care plans.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Evaluated treatment plans against individual goals and healthcare standards.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Developed and implemented comprehensive case management plans to address client needs and goals.
HCA Patient Account Services
Behavioral Health Specialist/Registrar Coordinator
02.2013 - 09.2018
Job overview
- Implemented and established behavior strategies by setting rules, reiterating expectations, and rewarding good behavior.
- Created progress reports, assessments and charting within required timeframes.
- Worked closely with adults and children in community settings, at residential facilities and within homes.
- Used Hospital/Scheduling databases to document patient information, progress notes, and treatment plans.
- Trained residential staff on symptoms management and intervention strategies for clients with various behavioral issues.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Ordered all pharmacy supplies and kept check on inventory levels.
VCU Health
Certified Clinical Medical Assistant
08.2010 - 02.2013
Job overview
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared and administered medications to alleviate patient symptoms.
- Collected and documented patient medical information such as blood pressure and weight.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Completed EKGs and other tests based on patient presentation in office.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Bon Secours St. Mary's Hospital
Certified Clinical Medical Assistant
05.2008 - 06.2011
Job overview
- Collected and documented patient medical information such as blood pressure and weight.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepared and administered medications to alleviate patient symptoms.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Oriented and trained new staff on proper procedures and policies.
Education
Walden UniversityMinneapolis, MN
Master of Science from Social Work
12.2024
University Overview
- MGMA- Medical Group Management Association Member 2022
- ACMPE- American College of Medical Practice Executives 2023
University of PhoenixTempe, AZ
Bachelor of Science from Health Management And Clinical Assistance
04.2022
University Overview
- Dean's List 2021
- Honoree of Magna Cum Laude
- Professional Development: Project Management Certified
- Professional Development: Finance Essentials Certified
- Professional Development: Strategic Thinking Certified
- Professional Development: Content Management Strategies
- Professional Development: Coaching and Mentoring in Healthcare Certified
- 3.78 GPA
- National Society of Leadership and Success Member 2020-present
Ashworth CollegeNorcross, GA
Certified Clinical Medical Assistant Diploma from Certified Clinical Medical Assistant Diploma
04.2016
Skills
- Optimize Staff Performance
- Insurance Regulations
- Utilization Management
- Intervention Plans
- Case Notes
- Documentation
- Acute and Rehabilitative Care
- Generate Reports
- Community Resources
- Vocational Rehabilitation
- Case Conferences
- Resource Management
- Agency Liaison
- Direct Patient Care
- Verbal and Written Communication
Timeline
Case Manager/Clinical Liaison
HCA Healthcare Inc.
09.2018 - Current
Behavioral Health Specialist/Registrar Coordinator
HCA Patient Account Services
02.2013 - 09.2018
Certified Clinical Medical Assistant
VCU Health
08.2010 - 02.2013
Certified Clinical Medical Assistant
Bon Secours St. Mary's Hospital
05.2008 - 06.2011
Walden University
Master of Science from Social Work
University of Phoenix
Bachelor of Science from Health Management And Clinical Assistance
Ashworth College
Certified Clinical Medical Assistant Diploma from Certified Clinical Medical Assistant Diploma
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