Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tiffany Angeney

Phoenix

Summary

Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.

Overview

15
15
years of professional experience

Work History

Starbucks Barista Trainer

Safeway
01.2021 - Current
  • Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
  • Streamlined workflow processes for better customer service and reduced wait times.
  • Deliver an exceptional guest experience, connecting with guests to deliver quality handcrafted beverages and food during all hours of operations, prioritizing the guests needs over task.
  • Coach team members on promotional items
  • Train all of the new team members upon hiring
  • Assist manager in weekly orders and inventory
  • Ensure 5's, FIFO, and all county health guidelines are being followed.

Starbucks Manager

Safeway
04.2018 - 01.2021
  • Deliver an exceptional guest experience, connecting with guests to deliver quality handcrafted beverages and food during all hours of operations, prioritizing the guests needs over task.
  • Monthly inventory, scheduling, promotion/launch setups.
  • Increase sales and continue to push customer service scores.
  • Coach team members on promotional items
  • Train all of the new team members upon hiring
  • Ensure 5's, FIFO, and all county health guidelines are being followed.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Starbucks Shift Supervisor

Starbucks
05.2016 - 02.2018
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Deliver an exceptional guest experience, connecting with guests to deliver quality handcrafted beverages and food during all hours of operations, prioritizing the guests needs over task.
  • Balance tills at EOD and balance safe
  • Coach team members on promotional items
  • Train all of the new team members upon hiring
  • Assist manager in weekly orders and inventory
  • Ensure 5's, FIFO, and all county health guidelines are being followed.

Starbucks Barista/Floral Backup

Frys Food
09.2008 - 04.2016
  • Arrange both real and artificial flowers for display at occasions or in the home or office.
  • Fill special orders for holidays or other occasions.
  • Make traditional corsages, bouquets, wreaths, and wedding decorations, as well as other kinds of original designs.
  • Create original designs.
  • Maintain all floral and plant life
  • Deliver an exceptional guest experience, connecting with guests to deliver quality handcrafted beverages and food during all hours of operations, prioritizing the guests needs over task.
  • Coach team members on promotional items
  • Train all of the new team members upon hiring
  • Assist manager in weekly orders and inventory
  • Ensure 5's, FIFO, and all county health guidelines are being followed.

Education

High School Diploma -

North West Christian Academy
Phoenix, AZ
04.2006

Skills

  • Training Materials
  • Employee Performance Management
  • Health Codes Compliance
  • Sales Proficiency
  • Coffee Expertise
  • Complaint Handling
  • Leadership Experience
  • Recipe Creation
  • Staff Scheduling
  • Performance Improvements
  • Opening and Closing Duties
  • Inventory management

Accomplishments

  • Turned a profit my second year as manager. The first profit seen in 5 years.
  • Acquired the first 75 in customer service scores in our region (region covers three states).
  • Qualified for a complete kiosk remodel when the kiosk was scheduled to be removed from the store and contract terminated.
  • Kiosk was featured in the Safeway National newsletter twice for our achievement.


Timeline

Starbucks Barista Trainer

Safeway
01.2021 - Current

Starbucks Manager

Safeway
04.2018 - 01.2021

Starbucks Shift Supervisor

Starbucks
05.2016 - 02.2018

Starbucks Barista/Floral Backup

Frys Food
09.2008 - 04.2016

High School Diploma -

North West Christian Academy

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Tiffany Angeney