Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Tiffany Dunn

Everett,Pennsylvania

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Reliable leader demonstrating high level of ownership and initiative. Possessing work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Supervisor

Applegreen
Bedford, PA
05.2021 - Current
  • Ensured safe, steady, and flowing shifts.
  • Managed daily operations for multiple concepts, overseeing opening and closing procedures.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Maintained adherence to current company policies and procedures among all team members.
  • Offered ongoing support and assistance to team members in fulfilling their job duties
  • Conducted weekly inventory checks to ensure sufficient product stock levels.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Recorded and managed attendance and leave requests.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Coordinated employee schedules according to shift changes and availability.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Implemented effective goal-setting strategies to promote teamwork.
  • Responded to customer questions regarding products, prices and availability.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Coached staff members to develop long-term career goals.
  • Maintained positive working relationship with fellow staff and management.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Utilized document management to organize company files, keeping up-to-date and easily accessible data.
  • Managed cash handling procedures at shift start and end.

Warehouse Associate

Recreational Equipment Inc.
Bedford, PA
03.2020 - 12.2021
  • Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
  • Collaborated with team members to complete tasks efficiently and accurately.
  • Received and processed incoming shipments, verifying accuracy of items against purchase orders.
  • Resolved discrepancies between physical count results and system generated reports.
  • Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
  • Communicated effectively with team members on matters related to work assignments.
  • Packed goods for shipment in accordance with customer instructions.
  • Handled hazardous materials safely following prescribed regulations.
  • Assisted in loading finished goods onto delivery vehicles as required.
  • Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
  • Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
  • Operated scanners, computers, and other equipment to track orders.
  • Followed established guidelines for picking orders accurately.
  • Processed returns of defective merchandise as required.
  • Maintained a clean work area by sweeping, mopping, dusting shelves.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Used pallet jacks to move items to and from warehouse locations.

Assistant Store Manager

McDonald's
Bedford, PA
07.2014 - 02.2020
  • Provided training to new employees on company policies and procedures.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Conducted regular performance reviews of staff members in order to identify areas for improvement.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Coordinated with HR to recruit, train, and retain staff.
  • Cultivated a positive work environment promoting teamwork.

Assistant Office Manager

Reyes Remodeling
ApplegreenHopwell, PA
04.2012 - 03.2014
  • Maintained a calendar of events, meetings, conferences, appointments.
  • Ensured compliance with company policies and procedures regarding security, confidentiality and data protection measures.
  • Assisted in the preparation of presentations and other documents as needed.
  • Managed office operations and procedures to ensure organizational effectiveness, efficiency and safety.
  • Developed, implemented and maintained systems for the filing of records, reports and documents.
  • Performed additional tasks assigned by senior management staff.
  • Prepared payroll information for submission to external payroll services provider.
  • Processed invoices from vendors in an accurate and timely manner.
  • Organized travel arrangements for staff members as requested.
  • Responded promptly to customer inquiries via phone or email.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Maintained filing system for records, correspondence and other documents.
  • Conducted research projects related to new product development or marketing initiatives.
  • Analyzed data from various sources to identify trends and make recommendations for improvement.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.

Sales Associate

Walmart
Altoona, PA
04.2011 - 01.2013
  • Provided accurate information about products, prices and services.
  • Upsold additional items based on customer interests and needs.
  • Assisted customers with product selection, sizing and styling.
  • Processed transactions using a point-of-sale system.
  • Organized stockroom shelves according to size, color or style.
  • Attended weekly team meetings to review performance goals and objectives.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Greeted customers and provided exceptional customer service.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Used technology resources to assist customers in locating and selecting items.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Ensured store cleanliness and adherence to safety standards.

Cashier/Food Service Handler

Sheetz
Altoona, PA
06.2010 - 05.2012
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Resolved customer complaints professionally in accordance with company policy.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Performed other duties as assigned by management.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Stocked shelves with merchandise when needed.
  • Followed company security procedures for handling large sums of money.
  • Crafted tailored menus.
  • Answered phone calls to assist customers with questions and orders.
  • Took orders from customers accurately and efficiently.
  • Set up workstations with necessary items for food preparation.
  • Prepared and served food items according to customer orders.
  • Provided assistance in training new employees on proper food handling techniques.
  • Maintained the kitchen area clean and sanitized at all times.
  • Kept track of inventory for ordering purposes.
  • Carried out closing duties such as cleaning workstations, equipment, floors.

Supervisor

A&W® Restaurants
Bedford, PA
01.2009 - 09.2010
  • Provided support to fellow team members when needed during busy periods.
  • Communicated effectively with management regarding operations issues or concerns.
  • Performed regular maintenance checks on equipment such as fryers, grills.
  • Assessed employee skillsets and provided additional training where necessary.
  • Provided leadership and guidance to team members, ensuring tasks were completed efficiently and effectively.
  • Monitored cash registers during peak hours to ensure accuracy of transactions.
  • Maintained a clean and organized work environment throughout the shift.
  • Assisted in the training of new team members to ensure proper food safety and customer service.
  • Tracked sales data to identify areas of improvement or opportunity for growth.
  • Conducted daily inspections of restaurant equipment, supplies, and products to verify quality standards were met.
  • Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
  • Checked expiration dates on products prior to stocking shelves or serving customers.
  • Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
  • Ensured that all food products were prepared fresh daily and stored properly.
  • Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
  • Restocked supplies such as napkins, condiments for the convenience of customers.
  • Trained new employees on proper use of kitchen equipment and safety protocols.
  • Communicated effectively with co-workers to ensure smooth workflow.
  • Complied with all local health codes and regulations concerning food preparation and handling.
  • Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
  • Received deliveries from vendors including checking off invoices against actual merchandise received.
  • Managed cash handling responsibilities for both opening and closing shifts.

Front Desk Receptionist

Holiday Inn Express Hotel
Breezewood, PA
01.2008 - 02.2009
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Coordinated with housekeeping staff regarding occupancy status of rooms.
  • Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
  • Ensured that all guest requests were met promptly, courteously and efficiently.
  • Provided information about the hotel's amenities, services and surrounding areas to guests.

Hotel General Manager

Howard Johnson inn
Breezewood, PA
2003 - 2007
  • Organized special events such as conferences or meetings in the hotel premises ensuring smooth running of activities according to plan.
  • Created a positive work environment for staff by providing guidance, support, recognition and motivation.
  • Prepared reports on occupancy rates, revenue management and profitability metrics for senior management review.
  • Ensured that guests received prompt, courteous attention throughout their stay.
  • Developed and implemented hotel policies and procedures.
  • Ensured compliance with local regulations related to health and safety standards or licensing laws.
  • Assigned duties and monitored performance of all employees in the hotel.
  • Analyzed sales data from different channels and identified opportunities for improvement in terms of pricing strategies or promotions.
  • Handled guest complaints professionally and efficiently.
  • Monitored inventory levels of supplies such as linen, amenities to ensure adequate availability of items at all times.
  • Negotiated contracts with vendors for services such as food supply or maintenance services.
  • Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
  • Provided training to staff in customer service, safety, and other topics related to hospitality industry.
  • Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
  • Resolved conflicts between staff members or guests when necessary.
  • Developed strategic plans for increasing occupancy rates and improving overall profitability.
  • Monitored customer feedback surveys and took appropriate action based on results.
  • Implemented marketing campaigns to promote the hotel's services and facilities among potential customers via print media or social media platforms.
  • Managed budgeting processes including forecasting revenues and expenses for the hotel.
  • Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
  • Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
  • Mentored new employees, demonstrating best methods for servicing clients and guests.
  • Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
  • Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
  • Made recommendations for salary and wage increases based on performance reviews.
  • Oversaw reservations received from direct calls and provided room availability information.
  • Negotiated rates with corporate entities related to extended stay contracts.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Oversaw recruiting, interviews and new employee hiring.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Gave clear directions to local museums, restaurants and places of interest to patrons.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Scheduled space or equipment for special programs, meetings and conferences.

Assistant Manager

Heritage Inn
Breezewood, PA
2001 - 2003
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Resolved conflicts between team members in an effective manner.
  • Managed customer service inquiries and complaints in a timely manner.
  • Ensured compliance with safety regulations and company policies.
  • Created reports on sales trends, inventory levels, and financial data.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Maintained up-to-date knowledge of company products and services.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Front Desk Clerk

Comfort Inn Hotel
Breezewood, PA
1999 - 2001
  • Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
  • Provided information regarding hotel amenities, services, and local attractions.
  • Verified identification for security purposes prior to issuing room keys.
  • Provided directions to nearby restaurants or other establishments as requested by guests.
  • Conducted daily shift reports to review occupancy levels and revenue figures.
  • Updated computer system with current guest information.
  • Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
  • Maintained accurate records of all guests' stays and charges.
  • Scheduled wake-up calls for guests who requested them.
  • Processed credit card, cash, and other forms of payment for guest accounts.
  • Performed end-of-day closing duties such as balancing cash drawer, counting inventory items.
  • Coordinated special requests from guests such as arranging transportation services or providing extra towels and linens.
  • Responded promptly to emails sent by customers seeking assistance with their stay.
  • Prepared documents related to guest accounts including invoices, reservations.
  • Answered incoming calls and directed them to the appropriate personnel.
  • Organized files for easy retrieval when needed by management staff members.
  • Assisted with setting up conference rooms for meetings or events when necessary.

Education

General Studies

Everett Area High School
Everett, PA

Skills

  • Operations Management
  • Complaint resolution
  • Staff Training and Development
  • Waste Reduction
  • Health and Safety Regulations
  • Shift Management
  • Customer Engagement
  • Recruitment and hiring
  • Staff Management
  • Restaurant operations management
  • Stable work history
  • Staff Scheduling
  • Supervisory skills
  • Organization and prioritization
  • Performance Improvement
  • Team Leadership
  • Sales management
  • Cross-Functional Teamwork
  • Customer Service
  • Safe Food Handling
  • Team Oriented
  • Quick Learner
  • Strong Work Ethic
  • Problem-Solving
  • ServSafe Certification
  • Multitasking
  • Positive Attitude
  • Fast-Paced Environment
  • Complex Problem-Solving
  • Cash handling experience
  • Food and Safety Standards
  • Attention to Detail
  • Team Building and Leadership

Certification

  • Servsafe
  • OHSA
  • First Aid/CPR

Languages

English
Professional

Timeline

Supervisor

Applegreen
05.2021 - Current

Warehouse Associate

Recreational Equipment Inc.
03.2020 - 12.2021

Assistant Store Manager

McDonald's
07.2014 - 02.2020

Assistant Office Manager

Reyes Remodeling
04.2012 - 03.2014

Sales Associate

Walmart
04.2011 - 01.2013

Cashier/Food Service Handler

Sheetz
06.2010 - 05.2012

Supervisor

A&W® Restaurants
01.2009 - 09.2010

Front Desk Receptionist

Holiday Inn Express Hotel
01.2008 - 02.2009

Hotel General Manager

Howard Johnson inn
2003 - 2007

Assistant Manager

Heritage Inn
2001 - 2003

Front Desk Clerk

Comfort Inn Hotel
1999 - 2001

General Studies

Everett Area High School

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Tiffany Dunn