Tiffany Anson
Mount Vernon,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
NY DOL
New York, NY
07.2021 - 09.2021
- Assisted customers with questions
- Assisted customers with a warm and professional attitude
- Handled emails, inbound calls, and outbound calls
- Assisted with technical support duties
- Managed customer accounts
- Handled billing issues and order inquiries
- Utilize technology systems to access confidential claimant information and provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team productivity targets and call handling quotas
- Log appropriate call activity for escalations
- Follow communication procedures, guidelines and policies
- Participate in all required training
- Take the extra mile to engage customers
Project Coordinator
GAL Manufacturing Corp
Bronx, NY
12.2019 - 12.2020
- Provide top notch customer service and maintain constant flow of information
- Planning and gathering of customer requirements and relaying of information to internal teams
- Interpret manufacturing documents including specs, and relay information to internal teams
- Maintain issue tracking documentation to monitor progress and ensure timely resolution
- Customize the company’s Industrial Control equipment to meet customer’s needs and specifications
- Process Change Orders that may require the modification of company products and equipment
- Work with various departments such as customer service, estimating, sales, and manufacturing, and ensure that client specifications are met
- Problem solve and provide assistance to all company departments and answer questions about the technical functionality of the industrial control equipment
- Provide assistance to technical support for industrial control products
- Responsible for orchestrating both simple and complex tasks with limited supervision
- Participate in information gathering calls and/or meetings with clients to determine the clients' needs, and desired outcomes
- Present information and new ideas for review and possible implementation into new and existing products.
Administrative Assistant/Project Coordinator
U.S. Navy
08.2009 - 05.2017
- Work center Supervisor qualified
- Performed routine office, receptionist, and customer service functions, data management of files, manuals and documents; prepared and maintain personnel records, using MSEXCEL, MSWORD, and MS
- PowerPoint
- Performed front desk duties in fast paced office
- Provide the essential element of world class customer service and team approach to an organization wide customer service initiative
- Reviewed and Updated electronic records for more than 500 individuals
- Sort, distribute and meter US mail with knowledge of current postal rates
- Lead Command unit in spotlight program, crafting a schedule and plan to verify dependency data, resulting in 99.9 percent accuracy
- Answered incoming calls and connecting them to respective people
- Knowledgeable at handling fax and copiers machines
- Trained, counseled and supervised 10 personnel with high degree of confidentiality
- Operate office equipment; prepare reports and correspondence, travel and other personnel documents
- Supervised numerous subordinates in pay processing and records keeping, provide input for personnel evaluations
- Process complex and difficult transactions
- Accurately process over 5,000 pay transaction totaling over $85,000.00
- Conducted training, administrative, medical, and logistics support to 9 Navy Reserve units consisting over 200 drilling personnel
Education
BS - Business Management
Certificate in Office Management/Administrative Service Certificate - undefined
Skills
- FRONT DESK (6 years)
- POSTAL (3 years)
- CLERK (2 years)
- DATA ENTRY (3 years)
- Customer Service Representative (5 years)
- Administrative Assistant (5 years)
- Receptionist
- Outlook
- Data Entry (3 years)
- Filing (3 years)
- Answering Phones (4 years)
- MS Office
- Microsoft Excel
- Microsoft Office
- Payroll
- Quickbooks
- Scheduling
- Records Management
- Project Coordination
- Microsoft Access
- Office Management
- Multi-line Phone Systems
- Visual Basic
- Program Management
- Project Management
- CAD
- MATLAB
- AutoCAD
- Requirements Gathering
- AREA OF EXPERTISE
- Customer Focus Skilled Communicator
- Multiline Phone Use MS Word, Excel and Access
- Data Entry/ Records Management Problem Solving
- Quality Control Critical Thinking and Decision Making
- Front Desk Experience Postal Clerk Experience
- Good Planning and organizational skills
- Customer Relations
- Retail Sales Customer Service
- Account Management
- Stocking and Replenishing
- Order Processing
- Receiving Support
Additional Information
- Links https://www.linkedin.com/in/tiffany-anson-761582130 , Military Service Branch: US NAVY Service Country: United States Rank: E5 October 2009 to April 2017 Certifications and Licenses Driver's License World class customer service March 2016 to Present, Secret Clearance Top Secret Clearance, Additional Information
Timeline
Customer Service Representative - NY DOL
07.2021 - 09.2021
Project Coordinator - GAL Manufacturing Corp
12.2019 - 12.2020
Administrative Assistant/Project Coordinator - U.S. Navy
08.2009 - 05.2017
DeVry College of New York-Midtown Manhattan - BS, Business Management
Mount Vernon High School - Certificate in Office Management/Administrative Service Certificate,
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