TIFFANY APLON
San Antonio,TX
Summary
Disciplined and accountable professional with a strong work ethic, adaptability, and exceptional interpersonal skills. Highly motivated to take on new challenges and quickly master new skills.
Overview
19
19
years of professional experience
Work History
Conservator; Child Protective Services II
Department of Family Protective Services
San Antonio, TX
06.2023 - 10.2024
- Utilized strong communication and organizational skills to manage multiple case tasks, providing timely responses to sensitive client issues
- Collaborated with cross-functional teams, including law enforcement and legal professionals, to resolve complex cases and ensure client safety
- Developed Excel spreadsheets and managed databases to maintain accurate case records, a skill transferrable to managing CRM data for customer interactions
- Worked with cross-functional teams to achieve goals.
TWA II
Human Health Services Corporation
Houston, Texas
06.2022 - 06.2023
- Provided administrative support and client relationship management, handling inquiries and troubleshooting issues related to service delivery
- Assisted with contract negotiations and data management, ensuring accuracy and compliance with department policies, utilizing technical platforms and database systems
- Collaborated with internal teams to resolve client problems, a key skill for resolving technical support issues in a customer service environment
Manager of Operations
Tracstar Logistics LLC
Houston, TX
10.2014 - 02.2021
- Led operations, including technical logistics systems, ensuring timely support for clients and troubleshooting system-related issues when necessary
- Trained staff on operational software and systems, enhancing technical proficiency and reducing downtime in daily operations
- Managed client interactions to resolve operational issues, improving customer satisfaction and building strong client relationships
Teller
Woodforest Bank
Houston, TX
08.2012 - 09.2014
- Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing of accounts
- Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed
- Reconcile cash drawers at the end of your shift, count and package coins and currency, turn in any excess or damaged currency to head teller
- Track, record, report, and store transactional information and special requests
- Provide a high level of customer service, offering answers and assistance with
Operation Support
Reliant Energy
Houston, TX
08.2005 - 08.2011
- Eyes and ears of the call center
- Set meetings and schedules
- Assisted in taking calls when call volume in red
- Lead trainings often on different skills there as well
- Set call center weather (calls; slow, fast, allow people to flex, etc.)
- Provided administrative support to the operations team, including filing and data entry.
- Created and maintained accurate records of operational activities and performance metrics.
- Developed and implemented standard operating procedures for various operations tasks.
- Monitored inventory levels of materials needed for the successful completion of operations objectives.
Education
Associate - Applied Science, Instrumentation
Lee College
Baytown, Texas05.2016
High school or equivalent - High School
West Brook High School
Beaumont, Texas05.1999
Skills
- Microsoft Office Proficiency
- CRM Systems Documentation
- Technical Support & Troubleshooting
- Customer Service Excellence
- Remote Work & Team Collaboration
- Problem-Solving & Critical Thinking
- Communication (Phone, Email, and Chat)
- Multitasking & Time Management
- Adaptability & Attention to Detail
- Excellent supervisory skills
- Communication
- Negotiation
- Decision-making
- Resiliency
- Empathy
- Teamwork
- Active Listening
- Task Prioritization
- Multitasking Abilities
- Troubleshooting
- Computer Skills
- Critical Thinking
- Planning
- Relationship Building
- Friendly, Positive Attitude
- Collaboration
- Good Telephone Etiquette
- Clerical Support
- Remote Office Availability
- Interpersonal Communication
Accomplishments
- Graduated Cum Laude
Timeline
Conservator; Child Protective Services II
Department of Family Protective Services
06.2023 - 10.2024
TWA II
Human Health Services Corporation
06.2022 - 06.2023
Manager of Operations
Tracstar Logistics LLC
10.2014 - 02.2021
Teller
Woodforest Bank
08.2012 - 09.2014
Operation Support
Reliant Energy
08.2005 - 08.2011
Associate - Applied Science, Instrumentation
Lee College
High school or equivalent - High School
West Brook High School
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