TIFFANY APPIAH
Bethesda,MD
Summary
Accomplished Project Manager and Program Management Professional with a strong track record of delivering projects on time, within budget, and aligned with strategic goals. Adept at leading cross-functional teams, driving rebranding initiatives, and executing multi-phase projects with a focus on stakeholder collaboration, vendor management, and risk mitigation. Proficient in Salesforce, People-Grove, Monday, and MS Office, with expertise in project tracking, reporting, and process improvement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Unit Secretary
Medstar Washinton Hospital Center
02.2025 - Current
- Managed patient records and appointments using electronic health record systems, ensuring accuracy and confidentiality.
- Maintained accurate medical records, ensuring compliance with healthcare regulations and standards.
- Assisted healthcare professionals by preparing necessary documentation and facilitating communication among staff.
- Oversaw inventory management of office supplies, reducing costs through efficient resource allocation.
- Implemented electronic health record updates to improve data accuracy and accessibility for clinical staff.
- Handled high-pressure situations calmly, efficiently prioritizing tasks during peak hours or emergencies within the unit.
- Expedited discharge processes by preparing required paperwork and coordinating transportation arrangements for patients as needed.
Program Manager, Career Mentoring
Collegiate Directions Inc.
12.2023 - Current
- Lead the strategic design, implementation, and evaluation of career development programs, aligning initiatives with organizational goals to improve access to mentorship, internships, and employment opportunities for underrepresented students.
- Spearheaded the development and launch of CDI Connect, an online data-driven platform, increasing scholar engagement and access to professional networks by 20%.
- Establish and manage strategic partnerships with corporate, nonprofit, and university stakeholders to create pipelines for internships, employment, and career readiness initiatives.
- Develop and monitor program KPIs, budgets, and timelines to ensure efficient project delivery and data-driven decision-making.
- Partner with leadership to conduct research and landscape analysis to identify emerging workforce trends and improve program design for diverse communities.
- Facilitate workshops and stakeholder sessions to co-design program strategies, ensuring alignment with organizational objectives and community needs.
- Leverage data analytics and reporting tools to measure impact, track program outcomes, and drive continuous improvement
- Lead cross-functional collaboration between internal departments, partners, and vendors to coordinate events, professional development programming, and mentorship matching.
- Contribute to fundraising efforts by presenting program impact metrics to funders, supporting proposals, and securing resources to sustain and scale initiatives.
Patient Care Technician
Medstar Georgetown Hospital
02.2024 - 02.2025
- Monitored patient vital signs, documenting changes for timely medical interventions.
- Assisted nursing staff with patient care tasks, ensuring comfort and safety.
- Assisted with mobility and rehabilitation exercises, promoting patient independence and recovery.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Project Manager
Bando Investment Group
05.2023 - 12.2023
- Led project planning and execution for brand development, ensuring alignment with strategic business goals.
- Coordinated cross-functional teams, including marketing and external vendors, to drive successful brand awareness and enhance stakeholder engagement.
- Developed and tracked project milestones, ensuring on-time and within-budget execution.
- Managed third-party vendors and consultants, overseeing deliverables, performance, and project scope.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Mentored local personnel on best practices and protocols to maximize productivity.
Program Associate
The Food Industry- FMI
02.2022 - 05.2023
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material
- Administered and monitored web-based event management software, including call for proposals, speaker database, exhibit management, and mobile apps, while providing assistance to users
- Utilized the Cadmium suite of products to perform these tasks for FMI
- Collaborated in the planning and execution of webinars, including managing participant registration, creating training materials, and providing support on the day of and after the webinar
- Managed and updated courses in the Elevate LMS, including uploading files, adjusting settings, and generating reports
- Provided customer service for course-related inquiries and responded to frequently asked questions
- Resolved problems and provided solutions to customers by communicating requirements to subordinates
- Ensured quality assurance for LMS products, including reviewing new courses and performing edits on e-learning course material
- Acted as the initial point of contact for learners, addressing inquiries, providing immediate resolutions, and troubleshooting issues
- Escalated complex problems to support resources for thorough and timely resolution
- Coordinated speaker content discussions, rehearsals, and recordings and aided in verifying the accuracy and formatting of speaker presentation
- Assisted with the development of educational materials, such as videos, webinars, livestreams, handbooks, and slides, by creating, formatting, and editing
- Managed the Mobile App configuration for all events in the education department, including speaker and sponsor management
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events
- Prepared clearly written and formatted documents and reports
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
Program Coordinator
Paytell Company Limited
07.2021 - 12.2021
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments
- Coordinated presentations for customers and project members to detail project scope, progress and results
- Counseled departmental leaders to determine issues and deliver solutions to individualized problems and concerns
- Transitioned projects from estimation and pre-construction phase to well-defined project execution plan
- Reported regularly to managers on project budget, progress and technical problems
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
- Collaborated seamlessly with colleagues across diverse countries and time zones, fostering effective communication and global teamwork
- Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.
Education
Master of Science - Health Promotion Management
American University
Washington, DC05.2021
Bachelor of Science - Public Health
American University
Washington, DC05.2019
Skills
- Project Lifecycle Management
- Stakeholder Engagement & Cross-functional Collaboration
- Risk & Issue Management
- Marketing Strategy Execution
- Third-party Vendor & Consultant Management
- Budget & Resource Allocation
- Status Reporting & Executive Presentations
- Project Management Tools: JIRA, Monday, Asana
- Meeting Facilitation & Documentation
- Process Optimization & Strategic Planning
- Detail-oriented
- Team leadership
Certification
- Certified Scrum Master, 09/2022
- SAFe Scrum Master, 11/2022
Timeline
Unit Secretary
Medstar Washinton Hospital Center
02.2025 - Current
Patient Care Technician
Medstar Georgetown Hospital
02.2024 - 02.2025
Program Manager, Career Mentoring
Collegiate Directions Inc.
12.2023 - Current
Project Manager
Bando Investment Group
05.2023 - 12.2023
Program Associate
The Food Industry- FMI
02.2022 - 05.2023
Program Coordinator
Paytell Company Limited
07.2021 - 12.2021
Master of Science - Health Promotion Management
American University
Bachelor of Science - Public Health
American University