Tiffany Armstrong
Westwood,CA
Summary
Currently a Director with 15 year of management experience within the Health and Social services field. Known for creating positive workplace culture with an emphasis of encouraging employee growth and wellness within the organization. Strong commitment to serving the most vulnerable populations of the community while also problem solving with community partners on prevention. Extensive knowledge in strategic planning, quality improvement, policy analysis and compliance. Understands the importance of goal setting within the organization and applying evidence based programs that are based on federal, state and local regulations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Behavioral Health Director
Lassen County
07.2017 - Current
- Eight years of interpreting and applying diverse federal, state and local legislation.
- Implemented innovative housing solutions (Bridges Housing, Peer Based Drop in Center) to solve complex issues for the most vulnerable populations of Lassen County resulting in decrease in hospitalizations and incarcerations.
- Developed trust and working relationships with cross-functional teams (Child and Family Services, probation, public health, law enforcement, emergency departments, non profit organizations, and contractors) to support goals and initiatives of the community.
- Effective Leadership through regular communication, goal setting, and performance evaluations for advisory boards, stakeholders and the public.
- Built trust and accountability with staff at all levels of the organizations by role modeling the County's values and designing comprehensive training programs tailored to individual needs.
- Implemented outcomes measures (DLA-20, CAN's, ANSA) to verify if the services the Departments is providing is safe and effective.
- Provided administrative support for senior management, ensuring efficient communication and quality improvement and assurance.
- Monitored compliance on both the Federal, State and local level.
Mental Health Services Act Program Manager
Lassen County
11.2009 - 07.2017
- Developed and executed project plans, ensuring alignment with organizational goals and stakeholder expectations. Program developed and monitored: Prevention, Community Service and Supports, Innovation, Workforce Education and Training and Capital Facilities.
- Managed project timelines, ensuring alignment with budgetary constraints and stakeholder expectations.
- Facilitated quarterly communication between departments, community partners and the pubic to streamline processes and enhance collaboration.
- Analyzed program performance metrics to identify areas for improvement and optimize operations.
- Facilitated training sessions for staff on program policies, improving compliance and operational efficiency.
Education
Master of Arts - Social Work
California State University, Sacramento
Sacramento, CA06-2005
Skills
- Executive level management experience
- Strategic and long term planning
- High level decision-making
- Collaboration with community partners, stakeholders, and the public
- Applying and monitoring outcome measures
- Working with vulnerable populations: including homeless and unsheltered
- Contract and vendor management
- Licensed clinical social worker
Certification
- Licensed Clinical Social Worker -
Timeline
Behavioral Health Director
Lassen County
07.2017 - Current
Mental Health Services Act Program Manager
Lassen County
11.2009 - 07.2017
Master of Arts - Social Work
California State University, Sacramento