Tiffany Arroyo
Sanford,NC
Summary
Accomplished banking professional with a proven track record at PNC Bank, excelling in customer service and cash management. Leveraged creative thinking and cross-selling expertise to enhance client satisfaction and branch performance. Demonstrated exceptional risk management and regulatory compliance, contributing to a secure and efficient banking environment. Achieved a notable increase in customer retention and sales revenue through personalized service and product promotion.
Overview
17
17
years of professional experience
Work History
Banker
PNC Bank
991 S McPherson Church Rd
04.2022 - Current
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Streamlined operations, implementing efficient processes to improve overall productivity and performance.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Provided expert guidance on investment strategies, optimizing portfolios to maximize returns for clients.
Teller
PNC Bank
Lillington, NC
06.2021 - 04.2022
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Monitored and reported suspicious activity in line with bank security policies.
Teller Manager
TD Bank
Hammonton, NJ
01.2019 - 07.2020
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Increased employee retention by providing ongoing coaching, feedback, and professional development opportunities for teller staff.
- Streamlined daily operations by developing and implementing efficient scheduling, task delegation, and performance tracking systems.
- Ensured compliance with federal regulations and bank policies by conducting regular audits of teller transactions and cash drawers.
- Enhanced branch security by implementing strict cash handling procedures and monitoring staff adherence to guidelines.
- Performed teller functions during high-volume business periods to offer expeditious service to customers.
- Identified potential fraudulent activities through vigilant monitoring of transaction patterns and promptly reporting suspicious behavior.
- Proactively cross-sold bank products to enhance customer relations and increase overall sales revenue.
- Built strong rapport with clients through attentive listening skills, personalized service, and prompt issue resolution.
Assistant Head Teller
TD Bank
Hammonton, NJ
12.2016 - 01.2019
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Assisted customers with account maintenance tasks, ensuring accurate record-keeping and timely resolution of issues.
- Efficiently handled escalated customer concerns with diplomacy, ultimately resulting in improved client satisfaction levels.
- Reduced cash discrepancies with diligent cash drawer management and thorough end-of-day reconciliation.
- Supported the Head Teller in training new employees, fostering a positive work environment and efficient team performance.
- Provided exceptional support during audits by maintaining meticulous records of all transactions and documentation.
- Enhanced security measures within the branch through vigilance in following established protocols and reporting any potential breaches immediately.
- Collaborated with fellow tellers to ensure smooth branch operations, leading to improved customer service.
- Identified potential fraudulent activities through vigilant monitoring of transaction patterns and promptly reporting suspicious behavior.
- Proactively cross-sold bank products to enhance customer relations and increase overall sales revenue.
- Built strong rapport with clients through attentive listening skills, personalized service, and prompt issue resolution.
- Maintained strict compliance with bank policies and regulations, mitigating risk exposure in daily operations.
Teller
TD Bank
Northfield, NJ
09.2012 - 12.2016
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
Teller
Cape Bank
Cape May Court House, NJ
09.2007 - 08.2010
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Education
High School Diploma -
Wildwood High School
Wildwood, NJ06.2001
Skills
- Customer Service
- Cash Handling
- Creative Thinking
- Cash Management
- Product Promotion
- Cross-selling expertise
- Products and Services Knowledge
- Consumer Banking
- Risk management policies
- Regulatory Compliance
- Operational Risk
- Branch operations
Timeline
Banker
PNC Bank
04.2022 - Current
Teller
PNC Bank
06.2021 - 04.2022
Teller Manager
TD Bank
01.2019 - 07.2020
Assistant Head Teller
TD Bank
12.2016 - 01.2019
Teller
TD Bank
09.2012 - 12.2016
Teller
Cape Bank
09.2007 - 08.2010
High School Diploma -
Wildwood High School