Tiffany Atencio

Write, audit, and process credit, parts warranty, correction and reversal repair orders.

Review internal repairs orders for correct parts and labor pricing, proper authorization, and correct accounting information.

Close completed and reviewed repair orders.

Prepare and process technicians payroll for management review at the end of each pay period.

Correct any payroll discrepancies and submit for managements review

Review services contract paperwork for accuracy and submit for payment.

Process payments for service contract repairs.

Investigate payments discrepancies.

Manage multiple accounting schedules and keep them current and up to date.

Prepare and submit journal vouchers as need to keep accounting schedules current.

Ensure all parts and service employees are current all all factory, safety and company policy training.

Ensure all new parts and service employees are signed up for their employee benefits in a timely manner.

Assist with new employee onboarding, and scheduling.

Serve as a professional point of contact for internal and external inquires.

Ensure all employees have up to date insurance cards.

Resolve employee concerns and issues that arise.

Submit help desk tickets to IT and facilities requests.

Manage multiple department calendars, schedule meetings, training, lunches.

Order and manage employee uniforms and audit the weekly uniform invoices.

Assist is resolving escalated customer issues and concerns.

• Directed service operations, ensuring timely and efficient repair processes.
• Acts as a liaison between parts, advisors, techs and management.
• Handles overall technician relations ensuring they have all the tools they need to do their job while also remove any obstacles.
• Oversee warranty administrators and keep them up to date on factory updates and warranty changes.
• Attend safety committee meetings
• Ensure our parts and service department adheres to OEM (stellantis/CJDR) standards, safety and environmental regulations, and schedule on-site forklift certification evaluations.
• Prepare reports, spreadsheets, and document processes for parts and service director.
• Handle department correspondence.
• Order dealership supplies and Kaddy car wash cards.
• Manage our shredding pickups and resolve issues an interruptions in service.
• Assist in handling HR requests when management is unavailable.
• Manage and adjust advisors schedule in CDK.
• Prepare and send out monthly recall reminder text message, active and preventative maintenance alerts.
• Process factory statements for fleet customers payments and service contracts.
• Help train new employees on company policies and procedures.
• Write, process and close repair orders for all inventory vehicles.

• Managed customer inquiries and resolved service-related issues effectively.
• Coordinated service appointments, ensuring optimal scheduling for efficiency.
• Advised customers on vehicle maintenance and repair options based on needs.
• Collaborated with technicians to communicate service updates and timelines.
• Submit and process extended warranty repair claims.
• Answer multi-line phone system.
• Cashiering customers after repairs are completed.
• Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
• Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
• Stayed current on factory training and certification.

• Provides service to agents and clients by handling policy inquiries, changes, quotes and billing inquiries over the telephone and by appointment.
• Follow company workflow procedures regarding documentation and maintenance of account information in agency management system.
• Process correspondence for auto and fire underwriting departments as well as homeowners and auto claims and manage daily activities for the agency with light sales.
• Educated clients on policy options, enhancing understanding of coverage and benefits.
• Resolved customer inquiries and issues through effective communication and problem-solving techniques.
• Assisted in processing insurance claims, ensuring accuracy and compliance with company policies.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
• Set review appoints for agents to go over customer needs and gaps in coverage.
• Processed policy payements.

• Assess policy coverage, contact insured, determine actual damage associated with claim and settling claim within authority level.
• Communication with clients and agents over the telephone, in person and in written correspondence providing assistance to claim processors and claim service assistants.
• Successfully completed required training program and obtained all licensing required for field in order to provided added assistance to the agency.
• Operate switchboard of incoming calls, screening and transferring; greet clients and all visitors and general upkeep of the front office.

• Schedule service appointments and obtain customer and vehicle data and problem accurately and clearly on repair order for technician.
• Advise customers on the care of the cars and the value of maintaining their vehicle in accordance with the manufacturers’ specifications.
• Verify progress of vehicle repair and update customer regarding any changes in estimates, time frames and explain costs and obtain authorization for work to be performed.
• Provide a complete and accurate written cost estimate for labor and parts and order parts as needed.

• Prepare, submit and track all warranty repair orders and claims according to Toyota and manufacturer policies.
• Maintain rental car inventory and track incoming and outgoing inventory and coordinating returns and rentals for customers.
• Responsible for the accuracy and timelines of the claims to ensure the service department receives proper credits and monies due.

• Greet customers and visitors in a prompt, courteous and helpful manner.
• Receive and post payments to customer accounts appropriately and log all information regarding the work completed for future reference.
• Answer multiline telephone system, screen and direct customer calls, take and relay messages and provide information to callers in a professional manner.
• Offer general administrative and clerical support including receiving, sorting and distributing mail, faxes and provide organizational filing.

• Greet patients in a courteous and helpful manner as well as answer multiline telephone system directing callers and answering caller questions and inquiries while maintaining patient confidentiality.
• Process patient statements and insurance billing related documents, including data entry and insurance verification.
• Follow up with payers, patients and other appropriate parties to collect payment in a timely manner and to ensure compliance with billing regulations.

• Coordinate the patient assistance program for qualified individuals to assist with required medications for patients without insurance.
• Responsible for maintenance of all medical records including filing of all documentation.
• Frequent use of medical terminology and research medical records from inquiries for staff.
• Process referrals for doctors as when they need to refer a patient to a specialist.