Tiffany Ayala
Eight Mile,AL
Summary
Dynamic and detail-oriented Patient Relations Coordinator at AltaPointe Health, recognized for fostering trust and communication with clients, employees and external agencies. Proven track record of improving innovative treatment programs and enhancing patient care processes with a focus on compliance and risk management to drive organizational success. Has strong analytical skills and is Certified in ADMH CSII.
Overview
12
12
years of professional experience
Work History
Patient Relations Coordinator
AltaPointe Health
05.2019 - Current
- Assist in the AltaPointe policy and procedure review process and updates policies and procedures to ensure they meet the standards.
- Chair person for the Patient Relations Subcommittee, member of the Human Rights Committee, the Incident Review Committee, Clinical Staff meeting and assists with the Peer Council. Compiles and analyzes data, identifying trends and patterns to improve processes, design new initiatives and presents it to the various committees.
- Coordinates with patients, families, and staff to ensure optimal care and service outcomes.
- Collaborates with multi agencies and assists with preparation for agency reviews, site visits, and site surveys.
- Oversees the department and conducts investigations, assists with grievance resolutions, program monitoring for FQHC clinics, CCBHC clinics, BayView, inpatient psychiatric hospitals, outpatient behavioral clinics, Crisis Center, group homes, and integrated care clinics.
- Completes required reporting for internal and external agencies.
- Facilitated communication between patients and various departments and staff.
- Resolved customer complaints using established follow-up procedures.
Therapist, Team Lead
AltaPointe Health
01.2014 - 05.2019
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
- Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
- Provided individual and group therapy sessions to patients suffering from mental health issues.
- Developed day treatment programming and provided the staff with education and support.
- Collaborated with multidisciplinary teams to develop and deliver treatment plans and patient care.
- Administered, scored and interpreted psychosocial examinations for assessment of different patient markers.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Education
Master of Science - Psychology
University of Phoenix
Tempe, AZ05.2012
Bachelor of Science - Criminal Justice
American InterContinental University
Schaumburg, IL08.2010
Skills
- Supervisory and Leadership
- Analytical
- Detail oriented
- Strong verbal and written communication
- Quality Improvement, Compliance, and Risk Management
- ADMH CSII Certified
Timeline
Patient Relations Coordinator
AltaPointe Health
05.2019 - Current
Therapist, Team Lead
AltaPointe Health
01.2014 - 05.2019
Master of Science - Psychology
University of Phoenix
Bachelor of Science - Criminal Justice
American InterContinental University