Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Baer

Mount Vernon

Summary

Dynamic leader with extensive experience at Bealls, excelling in team management and conflict resolution. Proven track record in enhancing operational efficiency and customer satisfaction through strategic planning and effective training. Skilled in budget management and employee development, fostering a motivated workforce to achieve organizational goals.

Energetic and attentive lead supervisor focused on delivering consistent performance by monitoring, training and motivating Bealls employees. Successful at mentoring less experienced supervisors and always ready to use proven knowledge and skills to back up team members. Offers strong record of accomplishment in achieving consistent results.

Overview

9
9
years of professional experience

Work History

Lead Supervisor

Bealls
06.2024 - Current
  • Delivered superior customer service in every interaction and skillfully resolved conflicts.
  • Educated workers about proper safety procedures to prevent accidents and injuries.
  • Supervised entire production process, from incoming materials and line preparation to quality assurance inspections and product shipping.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Learned every team members' role to offer skilled backup during shortages and high-volume periods.
  • Trained personnel to develop new team leads for department needs.
  • Instructed employees on proper cleaning and sanitation of equipment and surfaces.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Customer Service Representative

StarTek
09.2023 - 02.2024
  • Responded to customer requests for products, services, and company information.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Managed timely and effective replacement of damaged or missing products.
  • Sought ways to improve processes and services provided.
  • Responded proactively and positively to rapid change.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Office Manager

Roof Trucking LLC
03.2016 - 03.2023
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Launched quality assurance practices for each phase of development

Education

GED -

Marion Harding High School
Marion, OH
09-2003

Skills

  • Team management
  • Motivational techniques
  • Schedule development
  • Human resources management
  • Operations management
  • Training and mentoring
  • Workflow management
  • Project management
  • Department organization
  • Decision-making
  • Policy and procedure development
  • Coaching and mentoring
  • Task delegation
  • Business administration
  • Financial management
  • Strategic planning
  • Processes and procedures
  • Conflict resolution
  • Employee development
  • Team building
  • Attention to detail
  • Staff management
  • Payroll processing
  • Customer service
  • Budget management

Timeline

Lead Supervisor

Bealls
06.2024 - Current

Customer Service Representative

StarTek
09.2023 - 02.2024

Office Manager

Roof Trucking LLC
03.2016 - 03.2023

GED -

Marion Harding High School

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Tiffany Baer