Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Baez

Pomona,CA

Summary

Motivated customer service representative of 12 years which thrives in fast-paced environments. Works independently, with minimal supervision. Uses communication and problem-solving skills to address and resolve customer concerns efficiently. Demonstrated consistently strong work ethic and adherence to company policy and procedures.


Overview

12
12
years of professional experience

Work History

Customer Service Representative

Trivantage
02.2022 - Current
  • Detail Oriented by confirming customer accounts and verifying names and addresses
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Respond to telephone inquiries, providing quality service to customers inquiring about the availability of products or status of orders.
  • Answer E-mail inquiries quickly, to avoid problem orders.
  • Became the lead "go-to" person for new reps and particularly challenging calls as one of the company's primary mentors/trainers of both new and established employees.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Part of online chat team; handling high volume chats, and answering questions or concerns in a timely manner


Receptionist/ Data Entry/ Customer Service

Dese Enterprise (AMIClubwear.com)
12.2013 - 02.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Entered orders into Magento computer database system
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction


Education

High School Diploma -

Ganesha High School
Pomona, CA

Skills

Upbeat and Positive Personality
Efficient and Detail-Oriented
Calm and Professional Under Pressure
Data Entry and Maintenance
Multitasking and Prioritization
Bilingual In Spanish

Timeline

Customer Service Representative

Trivantage
02.2022 - Current

Receptionist/ Data Entry/ Customer Service

Dese Enterprise (AMIClubwear.com)
12.2013 - 02.2022

High School Diploma -

Ganesha High School

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