Tiffany Bagui
Staten Island,NY
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Versatile and innovative management professional skilled at seeing "big picture" while still also focusing on details. Expertise in business development and streamlining processes and systems. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
C.E.O /Operations Manager
Splash Bath And Body Llc
New York, New York
04.2014 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Maintained up-to-date administrative records to monitor operational conditions.
Cosmetologist
Mia Passione Salon
Staten Island, NY
10.2014 - 03.2016
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology and stay current on technique and skills.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Clerical Associate
Select Office Suites
New York, NY
07.2012 - 05.2013
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Interacted with customers by phone, email or in-person to provide information.
- Developed correspondence letters, memos and emails.
- Delivered clerical support by handling range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Coordinated, scheduled and arranged business meetings and travel calendars.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Drafted common document templates for use by executives and employees.
- Handled client correspondence and tracked records to foster office efficiency.
Administrative Assistant to Director Foster Care
CHILDREN'S AID SOCIETY
Staten Island, New York
08.2005 - 07.2009
- Obtained signatures for financial documents and invoices.
- Prepared correspondence, reports and other documents in final formats, using correct punctuation, capitalization, spelling, grammar and style.
- Maintained supplies inventory by checking stock to determine inventory level, anticipating needed supplies and placing and expediting orders for supplies.
- Planned and coordinated internal meetings, off-site events and team-building exercises by selecting vendors and venues, managing budgets and developing event plans.
- Assisted with initial screening for different positions by setting up interviews, processing new hire paperwork and helping with payroll.
- Verified parent and child records to check matches and overall pairing eligibility.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Provided crisis intervention and case management services to child, family and legal guardians.
- Monitored protection and stabilization of children and families.
- Assisted families in developing problem-solving and coping skills by providing counseling and referring to appropriate community agencies.
- Visited homes to inspect independent living situations, home safety, proper hygiene and vocational opportunities.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Preformed finger printing for potential foster parents
- Off site Trainings
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Education
No Degree - Psychology
The College of Staten Island
Staten Island, NYCosmetology - Cosmetology
Paul Mitchell The School
Staten Island, NY09.2010
Skills
- Excellent Communication
- Multitasking Abilities
- Attention to Detail
- Teamwork and Collaboration
- Dependable and Responsible
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Bilingual (Italian /Spanish)
- Good Telephone Etiquette
- Microsoft Word
- Internet
Timeline
Cosmetologist
Mia Passione Salon
10.2014 - 03.2016
C.E.O /Operations Manager
Splash Bath And Body Llc
04.2014 - Current
Clerical Associate
Select Office Suites
07.2012 - 05.2013
Administrative Assistant to Director Foster Care
CHILDREN'S AID SOCIETY
08.2005 - 07.2009
No Degree - Psychology
The College of Staten Island
Cosmetology - Cosmetology
Paul Mitchell The School
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