Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Tiffany Baitinger

East Peoria,IL
Tiffany Baitinger

Summary

Reliable Digital Dental Technician and CAD/CAM Support Specialist with over twenty years of dental lab and clinical experience.

An extensive experience in managing product designs from concept to launch, creating and modifying a wide range of dental restorations, independently and in a team environment.

On a daily basis, I am committed to building positive relationships with my customers, colleagues, and vendors. It is through these bonds that we build success.

Overview

25
years of professional experience

Work History

Desktop Health
Remote

CAD/CAM Product, Support, & Development Specialist
05.2022 - 02.2023

Job overview

  • Evaluate all organizational training and education needs.
  • Communicate with executive team, management, marketing, and human resources to develop internal and external training and education strategies.
  • Supervise testing and implementation of new digital technology.
  • Organize and teach internal training courses regarding digital design software, 3D scanning equipment, and other technology as needed.
  • Research, create, and manage video training courses and knowledge documents regarding CAD software, hardware, and other technologies.
  • Organize and teach continued education courses for employees and management to improve production, work flow, problem solving skills and increase general knowledge.
  • Facilitate and lead customer education programs such as webinars and virtual trainings ranging from basic to advanced to increase customer knowledge.
  • Research, implement and maintain current and new procedures and trainings to support quality, workflow, and general knowledge within all facilities.
  • Analyze internal workflow and utilization of technology, to increase production and quality.
  • Provide technical support to all digital facilities and CAD software customers.
  • Oversee customer notification regarding the release of new software and software upgrades.
  • Install new CAD software and perform software updates.
  • Create, implement, and maintain informational troubleshooting knowledge base available to public to decrease calls.
  • Create, implement, and maintain a knowledge base available internally to improve customer service.
  • Research, test, and implement new equipment, technology & processes.
  • Increase sales by promoting all services and products while attending trade shows, table clinics, advanced digital courses, and in office and online demonstrations.
  • Oversee additional projects as assigned.



Exocad America
Remote

Product Support Specialist
05.2021 - 05.2022

Job overview

  • Delivered high-level technical and product support to exocad’s Resellers and End users.
  • Identify and swiftly fix issues relating to all aspects of exocads products through chat, e-mail and phone consultations from partners and end users.
  • Documented and analyzed the resolution of customer concerns in accordance with set standards.
  • Drove sales through active collaboration with sales team.
  • Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
  • Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
  • Executed product solution demonstrations with internal and external users during new releases and troubleshooting calls.
  • Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
  • Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules.
  • Troubleshot and tested client-reported product defects and liaised with quality assurance for deployment of fixes.
  • Performed troubleshooting and tested customer issues via phone, email and remote assistance software.
  • Analyzed and applied technical information from interviews with engineers, operators and suppliers.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Offered assistance in implementing and developing training programs.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Installed and configured operating systems and applications.
  • Generated reports to track performance and analyze trends.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured and tested new software and hardware.
  • Tested new software and hardware prior to deployment.
  • Researched and identified solutions to technical problems.
  • Delivered feedback on troubleshooting guides and contributed to continuous improvement of issue resolution and support processes.
  • Managed and prioritized multiple projects simultaneously, worked independently and drove results.
  • Manage sample part production for trade shows and marketing.
  • Print setting and material testing.
  • Comply with all HIPAA and other associated privacy regulations.
  • Computer proficiency, including Windows OS, Microsoft Office, and internet research.
  • Leadership, the ability to organize and motivate.
  • Dedicated team-member, who enjoys working closely with others, embraces teamwork.

DT Technologies
Peoria, IL

CAD/CAM Technical Support & CAD Trainer
01.2015 - 05.2021

Job overview

  • Proficient in exocad DentalCAD and ChairsideCAD designing software.
  • Proficient in 3Shape, Medit, and other desktop scanners.
  • Proficient in iTero, Medit, Trios, Carestream, and other Intraoral scanners.
  • Designed and delivered standard and advanced operating protocols for CAD/CAM scan and design.
  • Answered and responded to technical support emails and calls from end-users and dentists.
  • Enhanced on going performance by implementing new workflows.
  • Collaborated with others to escalate and address customer inquiries or technical issues.
  • Assisted with updating technical support best practices for use by team.
  • Researched CAD software and issue resolution tactics to address end-user concerns.
  • Researched and identified solutions to technical problems.
  • Tested new software and hardware prior to deployment.
  • Responded to customer inquiries and provided technical assistance remotely and in person.
  • Offered assistance in implementing and developing training programs.
  • Installed and configured operating systems and applications.
  • Update coworkers and customers CAD software to the newest version.
  • Configured and tested new software and hardware before the release date.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Helped update procedures for support action consistency.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Worked with other strategic teams on innovative projects.
  • Devised technical training programs for new employees regarding 3D scanners and Dental
  • Thoroughly document all information into the CPM for each contact.

Dental Arts Signature Restorations
Peoria, IL

Lead CAD Design Specialist
05.2012 - 05.2021

Job overview

  • Read work prescriptions to determine design of dental restorations.
  • QC all digital impressions and communication with doctor when needed.
  • Produced CAD design for new and improved products using industry, departmental, and discipline standards
  • Utilizing both 3D scanning and CAD design software to create dental restorations unique to each patient.
  • Proficient in 3shape, exocad, and E4D CAD design software.
  • Proficient in 3shape, Medit, and other desktop scanners and software.
  • Proficient in iTero, Medit, Trios, Carestream, and other IOS.
  • Provided support in different types of restorations: All on X; Diagnostic Wax-Ups; Mock-Ups; Smile Design; Modeless Restorations; Custom Abutments,Cement-able and Screw Retained; All in one Custom Abutment & Crown; Full Contour, Frameworks, and Implant Bridges (Custom Abutments & Ti Base); Provisionals; Full Contour Crowns and Bridges; Rest Designs for future or existing Partials; Snap-On Smiles; Bite Splints; Night Guards; Deprogrammers; Digital Model
  • Reviewed team members designs to find and resolve problems involving compatibility with basic design concepts
  • Prepared design prototypes and coordinated with doctor to obtain final design approval
  • Checked products for feasibility, performance, costs, quality, safety, legislation, and timing
  • Reduced remakes and increased quality, production, and profit by conducting cross-training between technicians and departments, utilizing 3 Shape and Exocad design software.
  • Supported the dentist with learning techniques, which improved office-to-lab communication and increased predictability in case outcome.
  • Guaranteed designs adhere to company brand standards and guidelines.
  • Reviewed project requirements to plan workflows.
  • Proposed potential solutions for design optimization, challenges and improvements.
  • Established relationships with project team members, subcontractors, vendors, and clients to facilitate understanding and influence design and project development.

Dental Arts Signature Restorations
Peoria, IL

Crown and Bridge Dental Technician
05.1998 - 05.2012

Job overview

  • Responsible for waxing full contour crowns and bridges, Waxing and pressing Emax restorations, Prepping stone models to produce Diagnostic Wax-ups, Waxing full arch Diagnostic Wax-ups.
  • Wax cases to PTC specifications
  • Read and understand prescriptions and work tickets.
  • Analyze case information and evaluate results to choose the best solution and solve the problem.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.

Education

Illinois Central College

from Business Communications

University Overview

The Dawson Academy

from Occlusal Function

University Overview

The Dawson Academy

from Academy Achieving Predictable Esthetic Results

University Overview

Washington Community High School

High School Diploma

University Overview

Skills

  • Product Development
  • Problem Solving
  • Quality Control
  • Manual Dexterity
  • Process Improvements
  • Beta Design Testing
  • Stakeholder Engagement
  • Case Production
  • Health & Safety Standards
  • Technical Proficiencies
  • Critical Thinking
  • OSHA Regulations
  • Complex Problem-Solving
  • Time Management
  • Technical Documentation
  • Technical Specifications
  • Production Standards

Timeline

CAD/CAM Product, Support, & Development Specialist
Desktop Health
05.2022 - 02.2023
Product Support Specialist
Exocad America
05.2021 - 05.2022
CAD/CAM Technical Support & CAD Trainer
DT Technologies
01.2015 - 05.2021
Lead CAD Design Specialist
Dental Arts Signature Restorations
05.2012 - 05.2021
Crown and Bridge Dental Technician
Dental Arts Signature Restorations
05.1998 - 05.2012
Illinois Central College
from Business Communications
The Dawson Academy
from Occlusal Function
The Dawson Academy
from Academy Achieving Predictable Esthetic Results
Washington Community High School
High School Diploma

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Tiffany Baitinger