Oracle
Tiffany Baldwin
Oakley,CA
Summary
Resourceful professional offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to promote organizational efficiency and productivity. Highly committed with hardworking mentality to maintain quality of services.
Overview
10
10
years of professional experience
Work History
Care Coordinator - (Project)
Contra Costa County Health Services
12.2023 - 04.2024
- Coordinated authorization requests for medical procedures and services
- Worked closely with clinical staff to ensure timely submission of documentation.
- Assisted patients in understanding insurance benefits and financial responsibilities
- Initiated outbound administrative requests for medical records and specialty appointment booking
- Prepared forms for physician signatures, faxed completed forms to appropriate vendors, clinics or insurance companies.
Sheriff's Dispatcher I
Contra Costa County Office of the Sheriff
04.2020 - 10.2020
- Received public emergency and non-emergency calls and prioritized them in order to effectively dispatch units while tracking data in real-time environments.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Maintained updated and detailed records of calls in physical and electronic database.
Clerk - Senior Level
Contra Costa County Health Services
08.2014 - 03.2020
- Entered patient demographics, insurance and other personal information into patient EHR
- Led and oversaw a registration team for annual County Walk-In Flu Clinics
- Trained new employees on registration workflow, scheduling appointments, and processing insurance applications
- Reconciled accounts receivable ledger to verify payments and resolve variances
- Performed cash, card and check transactions.
- Assisted with office inventory activities by keeping track of office supplies
Education
A.S (in progress) - Business Management
Diablo Valley College
Pleasant Hill, CA05.2025
Skills
- Leadership
- Organization
- Multidisciplinary team collaboration
- Documentation
- Scheduling
- Account Reconciliation
- HIPAA knowledge
- Staff Development
References
- Sharlene Humphrey, 925-864-1496
- Margarita Vargas, 925-431-2688
- Sonnia Huezo, 925-408-5711
Software
Quickbooks
Excel
Outlook
Adobe
Word
Timeline
Care Coordinator - (Project)
Contra Costa County Health Services
12.2023 - 04.2024
Sheriff's Dispatcher I
Contra Costa County Office of the Sheriff
04.2020 - 10.2020
Clerk - Senior Level
Contra Costa County Health Services
08.2014 - 03.2020
A.S (in progress) - Business Management
Diablo Valley College
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