Tiffany Ballen-Glover
Conway,SC
Summary
Highly-motivated and organized individual with desire to take on new challenges. Strong work ethic, adaptability, effective communication skills and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Eager to utilize time management and organizational skills to contribute to a dynamic team and supporting company growth.
History of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Benefits Counselor
Horry County Veterans Affairs
Conway , SC
2013.08 - Current
- Assisted veterans in filing disability claims with the U.S. Department of Veterans Affairs.
- Conducted outreach activities to inform veterans about available services and benefits.
- Provided information and assistance to veterans regarding VA benefits, services, and programs.
- Researched relevant laws and regulations related to veterans' benefits.
- Maintained records of all veteran service activities.
- Assisted veterans in preparing documents required for benefit claims.
- Performed case management duties such as tracking claim status, providing updates, and following up on pending issues.
- Advised veterans on how to access community resources that could provide additional support or services.
- Developed educational materials related to veteran rights and entitlements for distribution at public events or meetings.
- Collaborated with local organizations to promote awareness of veteran-related programs and initiatives.
- Reviewed documentation submitted by claimants to determine if it meets necessary requirements before submitting it to the appropriate agency.
- Attended conferences, seminars, meetings., related to veteran affairs topics.
- Interviewed veterans and dependents to determine eligibility for federal and state benefits.
- Reviewed claim folders for completeness and conformity to guidelines prior to submission.
- Mentored new employees on laws, regulations and organization policies to reduce onboarding time.
Assistant Branch Manager
BB&T Bank
Conway , SC
2011.03 - 2013.08
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Ensured compliance with internal policies and procedures as well as external regulations.
- Developed strategies for increasing customer satisfaction levels and improving service quality.
- Monitored daily operations of the branch including sales, customer service, inventory control.
- Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
- Identified opportunities for improvement within the branch environment and implemented solutions accordingly.
- Managed daily cash flow activities including counting cash drawers at opening and closing times.
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
- Provided bank leadership in absence of branch manager.
Senior Teller
BB&T Bank
Myrtle Beach , SC
2009.01 - 2013.03
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, transfers and loan payments.
- Provided support to customers with inquiries regarding their accounts.
- Assisted customers in opening new accounts, closing existing accounts and completing other account maintenance activities.
- Balanced cash drawer daily and ensured accuracy of all transactions.
- Performed periodic audits on teller operations to ensure compliance with bank policies and procedures.
- Developed strong relationships with customers by providing exceptional customer service.
Teller
BB&T Bank
Myrtle Beach , SC
2006.01 - 2009.01
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Adhered strictly to all security procedures related to handling money at the teller window.
Education
Bachelor of Arts - Business Management
Coastal Carolina University
Conway, SC2010-12
Skills
- Referral Coordination
- Program Planning
- Documentation Management
- Service Optimization
- Documentation proficiency
- Community Outreach
- Developing relationships
- Preparing reports
- Researching issues
- Organizational Systems
- Verbal and written communication
- Multi-tasking skills
- Quality Control
- Employee Coaching
Accomplishments
- Graduated from BB&T Bank Leadership Academy
- Graduated Horry County Leadership School
Certification
- Certified Veterans Service Officer
Timeline
Benefits Counselor
Horry County Veterans Affairs
2013.08 - Current
Assistant Branch Manager
BB&T Bank
2011.03 - 2013.08
Senior Teller
BB&T Bank
2009.01 - 2013.03
Teller
BB&T Bank
2006.01 - 2009.01
- Certified Veterans Service Officer
Bachelor of Arts - Business Management
Coastal Carolina University
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