Tiffany Banda
Fort Worth,TX
Summary
I am experienced in all things customer service and administrative excellence, including clerical support and public interaction. I excels in calendar management, scheduling, data entry and database administration. I believe strongly that I would make a invaluable member to your team.
Overview
15
15
years of professional experience
Work History
Real Estate Consultant
Local Realty Agency
06.2018 - 08.2023
- Assisted clients with navigating complex real estate documentation, ensuring a smooth closing process.
- Developed long-lasting relationships with clients by providing exceptional customer service throughout the entire transaction process.
- Managed multiple listings simultaneously while maintaining consistent communication with all parties involved in each transaction.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Developed new business and managed new and existing clients.
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Prepared detailed documents and reports in adherence administrative processes.
Receptionist
Neighborhood Pet Health Center
03.2008 - 08.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Promptly responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Education
Champion School of Real Estate
06.2018
High School Diploma -
Richland High School
North Richland Hills, TX05.2009
Skills
- Leads Prospecting
- Promotional Planning
- Client Relations
- Market Research
- File Management
- Data Entry
- Scheduling
- Administrative Support
- Schedule Management
- Social Media Marketing
- Client Management
- Strong Organizational Skills
Timeline
Real Estate Consultant
Local Realty Agency
06.2018 - 08.2023
Receptionist
Neighborhood Pet Health Center
03.2008 - 08.2022
Champion School of Real Estate
High School Diploma -
Richland High School
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