TIFFANY BARNES
St Louis,MO
Summary
Driven and personable Customer Solutions Specialist with 15+ years of providing an exceptional client experience. Dedicated and outside-the-box strategic thinker with expertise in customer relationship management, conflict resolution, time management, document control and leadership.
Overview
10
10
years of professional experience
Work History
Realtor
Realty 360 Group
St. Louis, MO
05.2021 - Current
- Compared recently sold area properties to determine competitive market prices.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
Customer Service Representative
Carol House Furniture
St. Louis, MO
08.2020 - Current
- Process returns/refunds and exchanges
- Schedule evaluations/ repairs for customers
- Answer incoming calls regarding deliveries, parts status and protection plans
- Communicate with delivery crew via two-way radio regarding deliveries and delivery issues
Customer Service and Front, Desk Representative
MyBrand Promo
St. Louis, MO
05.2019 - 03.2020
- Interfaced with operations and functional groups to facilitate order flow and meet delivery deadlines
- Reviewed orders for accuracy, errors and omission to minimize incorrect shipments
- Confirmed artwork for order is as requested and managed revisions
- Answered incoming calls and transfer to appropriate person
- Communicated with shipping, trucking and related carriers to understand requirements and track shipments
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
Consumer Service Associate
Caleres, Inc
St. Louis, MO
06.2017 - 03.2019
- Handled 80 to 120 calls per day to address customer inquiries and concerns
- Documented customer interactions and product/service issues
- Described and offered multiple shoe options to inform customers and guide purchasing decisions
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Escalated complex issues to appropriate department
Patient Billing Representative
Washington University- St. Louis
St. Louis, MO
11.2012 - 02.2017
- Triaged incoming calls in a call center environment to the appropriate physician/nurse
- Scheduled new and existing outpatient appointments and testing for the Cardiology department using Allscripts
- Educated patients about testing and provided testing instructions
- Ran weekly reports when supervisor out of office. Verified insurance coverage to determine if in network with office.
- Trained new hires
Education
No Degree -
St. Louis University
St. Louis, MOSkills
- Creative Problem Solving
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- De-escalation Techniques
Timeline
Realtor
Realty 360 Group
05.2021 - Current
Customer Service Representative
Carol House Furniture
08.2020 - Current
Customer Service and Front, Desk Representative
MyBrand Promo
05.2019 - 03.2020
Consumer Service Associate
Caleres, Inc
06.2017 - 03.2019
Patient Billing Representative
Washington University- St. Louis
11.2012 - 02.2017
No Degree -
St. Louis University
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