Tiffany Barnes
Humble,Tx
Summary
Organized and dedicated administrative leader with a proven track record of providing exceptional customer service and operational management in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with the ability to perform effectively in independent or team environments.
Overview
23
23
years of professional experience
Work History
Project Manager/Pricing Analyst
CEVA Logistics Inc.
01.2022 - Current
- Scrutinize and analyze price computation. Make sure quotations are accurate, complete and all technical specifications in the quotation are in accordance to customer’s requirements.
- Work collaboratively with the business teams (BD, product and operations) on the strategic and competitive customer response.
- Provided comprehensive training to new employees on company policies, systems, and quoting procedures.
- Investigate and resolve customer inquiries and complaints quickly. Proactively communicate any issues or delays with their cargo.
- Foster relationships with vendors to promote positive working relationships.
- Track vessels and shipments from origin through delivery and equipment return.
Operations Manager
Mclane Global Logistics
07.2020 - 11.2021
- Ensured warehouse and delivery functions were operating at levels which met customer's needs and established financial objectives.
- Planned, assigned, and directed work for over 20 workers.
- Examined work for accuracy and conformance to policies and procedures.
- Resolved complaints and problems with customers and employees.
- Coordinated with multiple departments to ensure timely loading of shipments, including containers with port cut-offs.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
Customer Service Manager
Safmarine Inc.
01.2007 - 08.2009
- Managed staff of over 20 employees in call center environment.
- Respected builder and leader of customer-focused teams.
- Led by example and ensured execution of all safety, quality, and operations policies and KPI's.
- Identified and made recommendations for process improvements.
- Ensured workflow efficiencies, customer service excellence, and quality assurance.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Operations Manager
APM Terminals
09.2001 - 12.2006
- Wrote and implemented procedures for training.
- Determined and executed optimal stowage of cargo.
- Assisted Terminal Manager in budget reconciliation and other forecasting/planning activities.
- Prepared confidential material for grievance and other personnel-related meetings.
- Supervised ILA operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
MBA - Business Management
University of Houston - Clear Lake
Houston, TX12.2004
Bachelor of Science - Maritime Administration
Texas A&M University
Galveston, TX12.2001
Skills
- Supply Chain Management
- Scheduling and Coordinating
- Labor Relations
- Managing Operations and Efficiency
- Project Management
- Excellent Communication
- Organizational Skills
- Attention to Detail
Timeline
Project Manager/Pricing Analyst
CEVA Logistics Inc.
01.2022 - Current
Operations Manager
Mclane Global Logistics
07.2020 - 11.2021
Customer Service Manager
Safmarine Inc.
01.2007 - 08.2009
Operations Manager
APM Terminals
09.2001 - 12.2006
MBA - Business Management
University of Houston - Clear Lake
Bachelor of Science - Maritime Administration
Texas A&M University
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