Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TIFFANY BARRETO

Clermont,FL

Summary

Organized and dedicated asset with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Tax Preparer

Jackson Hewitt
11.2022 - Current
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Built strong rapport with clients through clear communication and regular updates on status of their tax filings.
  • Educated clients on tax planning strategies, helping them save money in future years.
  • Facilitated communication between clients and IRS or state tax agencies, resolving discrepancies and ensuring accurate filings.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.

Teacher Assistant/Substitute Teacher

Imago Dei Academy
02.2023 - 12.2023
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering supportive learning environment.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Graded and evaluated student assignments, papers, and course work.
  • Participated in parent teacher conference to discuss developments of students and increase support.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.

Support Representative

Classical Conversations
07.2020 - 08.2021
  • Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
  • Effectively communicated feature requests from customers to relevant stakeholders within company.
  • Actively led team meetings, sharing insights on best practices and potential improvements.
  • Utilized CRM tools proficiently in order to track customer interactions accurately.
  • Served as subject matter expert within team, mentoring junior staff members on complex topics.
  • Contributed to building positive work environment by maintaining strong relationships with coworkers.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Generated reports to track performance and analyze trends.

Tutor

Classical Conversations
08.2018 - 05.2021
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
  • Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
  • Implemented creative instructional techniques to address unique challenges faced by students with learning differences.
  • Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
  • Taught students remotely using online video chat platform and other delivery channels.
  • Leveraged technology and visual aids to engage students and enhance learning.

Mental Health Technician

United States Air Force
01.2009 - 02.2012
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
  • Assisted in development of individualized treatment plans to address specific patient needs and promote recovery.
  • Contributed to improvement of facility procedures through participation in staff meetings, trainings, and quality assurance initiatives.
  • Documented patient progress accurately, maintaining confidentiality while adhering to HIPAA regulations and facility guidelines.
  • Safeguarded sensitive information by enforcing strict security protocols and monitoring access to critical files.
  • Assisted in audits preparation, ensuring all required documentation was easily accessible and up to date.

Aerospace Control and Warning Systems Technician

United States Air Force
10.2002 - 12.2008
  • Collaborated with cross-functional teams to ensure seamless integration of new systems into existing infrastructure.
  • Managed complex situations under pressure, demonstrating exceptional decision-making abilities for safe management of aircraft.
  • Delivered presentations at company meetings on emerging trends in interface controls technology.
  • Applied critical thinking abilities when solving complex problems involving multiple systems or components.
  • Mentored junior technicians in developing their skills as Interface Control Technicians.
  • Served as liaison between technicians, engineers, and clients to ensure timely completion of projects while maintaining high-quality standards.
  • Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Education

Bachelor of Science, Applied Management -

Grand Canyon University
Phoenix, AZ
10.2022

Associate of Applied Science, Mental Health -

Community College of The Air Force
Montgomery, AL
01.2009

Associate of Applied Science, Aerospace Control and Warning Systems -

Community College of The Air Force
Montgomery, AL
02.2004

Skills

  • Collaborative Team Player
  • Top Notch Staff Management
  • Exceptional Communication Skills
  • Exceptional Organizational Skills
  • Strong Technical Proficiency
  • Exceptional Customer Focus

Certification

  • RBT - Registered Behavior Technician
  • CPT - Certified Personal Trainer
  • First Aid/CPR Certified

Timeline

Teacher Assistant/Substitute Teacher

Imago Dei Academy
02.2023 - 12.2023

Tax Preparer

Jackson Hewitt
11.2022 - Current

Support Representative

Classical Conversations
07.2020 - 08.2021

Tutor

Classical Conversations
08.2018 - 05.2021

Mental Health Technician

United States Air Force
01.2009 - 02.2012

Aerospace Control and Warning Systems Technician

United States Air Force
10.2002 - 12.2008

Bachelor of Science, Applied Management -

Grand Canyon University

Associate of Applied Science, Mental Health -

Community College of The Air Force

Associate of Applied Science, Aerospace Control and Warning Systems -

Community College of The Air Force

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TIFFANY BARRETO