Tiffany Bates
Moundville,Alabama
Summary
Attentive Advanced Medical Support Assistant with over 10 years background working in the medical field. Excellent patient scheduling and medical billing abilities. In-depth understanding of privacy regulations. Well-defined communication, technical and analytical aptitudes. Also, multitasks and prioritizes workloads with little or no supervision.
Overview
23
23
years of professional experience
Work History
Advanced Medical Support Assistant
Tuscaloosa VA Medical Center
09.2022 - Current
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
- Scheduled appointments for patients with Audiology and Optometry using the GUI system.
- Interviewed patients to verify and update clinical and demographic records.
- Mailed patient appointment letters and no show letters.
- Used VISTA Blue screen, GUI and CPRS to maintain and record patient data and generate reports.
- Verify patients demographics and insurance using the ICB buffer.
- Run EARR reports in VISTA Blue screen.
- Run VAOS and consult reports and schedule appointments.
- Coordinate with VA transportation to schedule transportation to and from appointments.
Registrar
DCH Regional Medical Center
06.2021 - Current
- Verified paperwork accuracy and checked for completion prior to processing.
- Greeted every guest with personable approach and provided knowledgeable service.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Accurately inputted patient and insurance information into company's computer system using [Software].
- Used [Software] to schedule and manage patient appointments.
- Collected and processed co-payments and out-of-pocket charges using [Software].
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Gathered demographic and insurance information to register patients for medical appointments.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
Certified Medical Assistant
University Medical Center
11.2013 - 06.2021
- Supported front office operations, including billing, scheduling, patient check in and check out, insurance verification and copayments
- Maintained and updated patient information and vital signs in electronic medical records
- Answered phone calls and scheduled or follow up appointments
- Obtained insurance verifications, pre- authorizations and pre-determinations.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Medical Receptionist
University Medical Center, UMC
11.2013 - 06.2021
- Answered telephones, distributed mail and faxes
- Scheduled patient appointments
- Entered and verified patients' information into the system
- Greeted patients and families
- Balanced drawers and petty cash usage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Referral Clerk
Whatley Health Services
08.2011 - 11.2013
- Answered telephone calls to provide information, take messages and set up appointments
- Obtained billing referrals
- Scheduled appointments for specialty clinics.
- Linked families to relevant community support to meet non-medical needs.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Collected and verified completeness of intake and enrollment screening packets for facility.
- Followed up with clients and specialists to inquire about experience and collect reports.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Medical Records Clerk
Whatley Health Services
08.2006 - 08.2011
- Retrieved patients' records for medical staff and refiled in current locations after use
- Prepared new patient charts, by collecting information, documentation, and patient data from patient sources and electronic health records formats
- Distributed and tracked medical charts to varies departments in the clinic
- Scanned paperwork for inclusion in electronic medical records
- Verified completed release of information by releasing medical records to patients and third-party requestors with proper authorization
- Pulled medical records for patients being seen by doctor each day prior to electronic health records
- Kept all files secure and confidential to protect patients and comply with HIPAA and internal requirements.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Maintained patient records in compliance with security regulations.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Supported medical staff by providing organized and accurate medical records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Processed and tracked requests for medical records from external organizations.
Certified Nursing Assistant
Forest Manor Nursing Home
08.2001 - 08.2006
- Monitored patients condition by recording vital signs
- Communicated with doctors, nurses and other staff to exchange information about patients conditions, treatment plans, and activities
- Supported patients with daily activities such as bathing, feeding, dressing, personal hygiene, cleaning rooms, changing sheets and exercising.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Education
Diploma - Insurance Billing And Coding Specialist
Herzing University
Dearborn, MI08.2022
No Degree - Clinical Certified Medical Assistant
National Healthcareer Association
01.2020
High School Diploma -
Central High School
Tuscaloosa, AL05.1998
Skills
- Medical Terminology
- Vital sign monitoring
- Patient scheduling
- HIPAA Compliance
- Clinical and administrative support
- Patient Support
- Patient Care Coordination
- Patient appointment management
- Medical billing experience
- Data entry proficiency
- Patient scheduling abilities
- Exam Room Preparation
- Patient Records Maintenance
- Medical office support
- Medical billing and coding
- Patient Communication
- Payment Collection
- Medical office administration
- Data Entry
- Patient Flow Management
- Inventory Management
- Electronic Medical Records
- Inventory and supply management
- Reliable transportation
- Case Management
- Compassionate
- Reliable team player
References
- David Gay, (205)242-6182
- Tammy Brownlow, (404)980-0064
- Dr. Yolanda Kelley, (205)310-6620
Timeline
Advanced Medical Support Assistant
Tuscaloosa VA Medical Center
09.2022 - Current
Registrar
DCH Regional Medical Center
06.2021 - Current
Certified Medical Assistant
University Medical Center
11.2013 - 06.2021
Medical Receptionist
University Medical Center, UMC
11.2013 - 06.2021
Referral Clerk
Whatley Health Services
08.2011 - 11.2013
Medical Records Clerk
Whatley Health Services
08.2006 - 08.2011
Certified Nursing Assistant
Forest Manor Nursing Home
08.2001 - 08.2006
Diploma - Insurance Billing And Coding Specialist
Herzing University
No Degree - Clinical Certified Medical Assistant
National Healthcareer Association
High School Diploma -
Central High School
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