Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Tiffany Baylis

Southfield,MI

Summary

Seeking a position within an organization where I can utilize my extensive sales experience, leadership, strategic thinking and successful recovery skills to enhance profitability and employee engagement.

Overview

24
24
years of professional experience

Work History

BDC Manager

Glassman Hyundai
01.2023 - 01.2024
  • Responsible for setting appointments for Hyundai and Genesis Dealership
  • Responded to all phone and internet leads
  • Answered all calls for Hyundai/ Genesis Dealership
  • Distributed all leads to Sales Team
  • Coached and trained new hires
  • Responsible for making sure all guests were checked in

Auto Finance Collector II

JP Morgan Chase
01.2012 - 01.2019
  • Generate collection calls to Sub Prime Auto Finance accounts
  • Handled Chase’s most difficult accounts between 20-60 days past due
  • Utilize skip tracing skills to gain knowledge of customer location
  • Provide customer service to help guide our customer’s on how to meet their financial obligations

Legal Collector

Weber & Olcese Legal Group
01.2010 - 01.2012
  • Generated outbound collection calls to customer
  • Received incoming calls and completed payment processing
  • Provided consumer education regarding the legal process
  • Strong negotiation skills with a high account recovery ratio
  • High level of accuracy and recovery success in a variety of industries

Office Administrator

BJR Limousine Services, LLC
01.2008 - 01.2010
  • Answered and serviced incoming calls
  • Processed customer’s orders for transportation
  • Established daily driver manifests
  • Conducted follow-up with customers in preparation for scheduled services
  • Submitted daily operations report

Office Manager

O.H. Pye III Funeral Home
01.2007 - 01.2008
  • Provided customer service
  • Retained and maintained accurate customer records database
  • Prepared and recorded obituaries and family records
  • Coordinated facility setup for services and other related activities

Loan Processor

Premier Mortgage Funding
01.2006 - 01.2007
  • Initiated orders or title documents and appraisals for loan customers
  • Received and prepared loan packages daily
  • Communicated with sellers and requested / submitted documents on their behalf

Senior Retention Account Executive

Comcast Cable Company
01.2000 - 01.2006
  • Provided exceptional customer care for multiple call types
  • Addressed escalated callers by using techniques to defuse the caller
  • Provided technical, billing, and sales support to customers
  • Responsible for understanding and communicating marketing campaigns
  • Provided successful coaching and development programs for low performers
  • Created and planned incentive programs to increase service metrics

Education

Business Communication

Oakland Community College
Bloomfield Hills, MI
01.1998

Skills

  • Market strategies
  • Sales coordination
  • Performance evaluation
  • Salesforce
  • Internet sales management
  • Multitasking
  • Customer satisfaction
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Customer engagement
  • Relationship building
  • Team building
  • Task prioritization
  • Product knowledge

Timeline

BDC Manager

Glassman Hyundai
01.2023 - 01.2024

Auto Finance Collector II

JP Morgan Chase
01.2012 - 01.2019

Legal Collector

Weber & Olcese Legal Group
01.2010 - 01.2012

Office Administrator

BJR Limousine Services, LLC
01.2008 - 01.2010

Office Manager

O.H. Pye III Funeral Home
01.2007 - 01.2008

Loan Processor

Premier Mortgage Funding
01.2006 - 01.2007

Senior Retention Account Executive

Comcast Cable Company
01.2000 - 01.2006

Business Communication

Oakland Community College

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Tiffany Baylis