Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Beal

Akron,OH

Summary

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.

Overview

20
20
years of professional experience

Work History

Sales Support Specialist

Portersville PRD
11.2020 - Current
  • Boosted sales performance by providing timely and efficient support to the sales team.
  • Streamlined sales processes for increased revenue generation through effective communication and collaboration with cross-functional teams.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
  • Contributed to the achievement of sales targets by assisting in lead generation and prospecting activities.
  • Improved order processing efficiency by maintaining accurate records in CRM systems and tracking customer interactions.
  • Negotiated favorable supplier contracts for improved product quality and cost savings.
  • Developed strong relationships with key suppliers, enabling faster response times and better pricing options.
  • Managed inventory levels effectively to minimize stockouts and optimize warehouse space utilization.
  • Streamlined purchasing procedures through the introduction of an automated procurement system that reduced errors and increased productivity.
  • Reduced errors in financial reporting through meticulous attention to detail and thorough data analysis.

Customer Service Coordinator III

Fedex Custom Critical
07.2004 - 11.2020
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Streamlined communication channels for increased efficiency and better customer service experience.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
  • Developed and implemented new customer service protocols, resulting in improved resolution rates and customer feedback.
  • Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
  • Mentored junior team members, fostering a positive work environment and boosting overall team performance.
  • Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
  • Maintained accurate records of customer interactions, tracking trends and identifying opportunities for improvement.
  • Conducted regular quality assurance checks on customer service interactions, providing constructive feedback to team members as needed.
  • Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
  • Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
  • Recognized by management for outstanding performance as a Customer Service Coordinator during annual performance reviews consistently throughout tenure at company.
  • Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
  • Played an integral role in the launch of a new online chat support platform, contributing ideas for user interface improvements based on extensive industry experience.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Maintained and managed customer files and databases.
  • Coordinated logistics for customer orders.
  • Ensured timely delivery of goods by closely monitoring shipments and proactively addressing potential delays.
  • Enhanced communication between drivers, dispatchers, and customers by implementing a centralized information system.
  • Developed strong relationships with carriers, fostering partnerships that led to improved service levels and reduced costs.

Education

High School Diploma -

East High School
Akron, OH
06.1999

Skills

  • Supplier Relationship Management

  • Purchasing Processes

  • Vendor Sourcing

  • Supplier relationships

  • Complaint resolution

  • Customer Order Management

  • Business Developmentjavascript:;

  • CRM software proficiency

  • Invoicing and Billing

  • File and database management

  • Scheduling

  • Microsoft Outlook

  • Spreadsheets

  • Shipping procedures understanding

Timeline

Sales Support Specialist

Portersville PRD
11.2020 - Current

Customer Service Coordinator III

Fedex Custom Critical
07.2004 - 11.2020

High School Diploma -

East High School

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Tiffany Beal