Tiffany Beard
Katy,Texas
Summary
Dynamic Head Bartender at Salvage Los Angeles with expertise in advanced mixology and staff training. Proven track record of enhancing customer satisfaction through attentive service and innovative cocktail menu development. Recognized for fostering loyalty among patrons and effectively managing high-pressure situations, resulting in increased repeat business and a thriving bar environment.
Prior to moving to Los Angeles in 2010 I helped operate my family-owned pizza restaurant called Pizza Duo located in old Katy. I was also simultaneously working full time Monday through Friday at Cinco Ranch Montessori as an assistant Montessori teacher. I would clock out and go straight to work at the restaurant.
I grew up in my father’s automotive shop where I learned from a young age how to answer phones and handle customers in a professional manner. I am great at multitasking and thrive when things are busy and pressure is high.
Overview
3
3
years of professional experience
Work History
Head Bartender
Salvage Los Angeles
02.2012 - 06.2013
- Learned cocktail preparation techniques and bar equipment usage.
- Assisted in maintaining cleanliness and organization of bar area.
- Supported inventory management through monitoring stock levels and supplies.
- Engaged with customers to provide excellent service and recommend beverages.
- Adapted to high-pressure situations during peak hours while ensuring quality service.
- Shadowed senior bartenders to understand drink recipes and customer interactions.
- Collaborated with team members to ensure efficient bar operations during events.
- Gained familiarity with health and safety regulations relevant to food and beverage service.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Conducted regular staff meetings to discuss performance goals, share feedback, and foster teamwork among employees.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Promoted special events through social media platforms, generating buzz around themed nights or guest appearances.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
Server
Lucy 51
03.2012 - 05.2013
- Provided exceptional customer service in fast-paced dining environment.
- Efficiently processed customer orders using point-of-sale system.
- Coordinated with kitchen staff to ensure timely food delivery and accuracy.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled customer inquiries and resolved issues to enhance dining experience.
- Upsold daily specials, contributing to increased guest satisfaction and sales.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
Bartender and Server
Tinhorn Flats
03.2012 - 01.2013
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Developed relationships with regular customers, fostering loyalty and repeat business.
- Collaborated with kitchen staff to ensure timely service during high-volume hours.
Bartender and Server
Tinhorn Flats Hollywood
01.2011 - 08.2012
- Crafted and served a variety of cocktails, ensuring high-quality standards and customer satisfaction.
- Managed bar inventory, tracking supplies to maintain stock levels and minimize waste.
- Assisted in training new staff on cocktail preparation and customer service best practices.
- Developed rapport with patrons, enhancing their experience through personalized service and recommendations.
- Implemented efficient work processes during peak hours to improve service speed and accuracy.
- Maintained cleanliness of the bar area, adhering to health and safety regulations consistently.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Provided exceptional customer service to enhance guest experiences.
- Managed multiple tables efficiently to ensure timely food and beverage delivery.
- Collaborated with kitchen staff to streamline order processing and minimize wait times.
- Assisted in training new servers on menu items and service protocols.
- Maintained cleanliness and organization of dining areas to uphold restaurant standards.
- Handled cash and credit transactions accurately during peak hours.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Sales Associate
Steve Madden
10.2010 - 07.2012
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Maintained knowledge of current promotions and sales to drive customer engagement and satisfaction.
- Processed transactions accurately and efficiently using POS systems while handling cash and credit transactions.
- Collaborated with team members to achieve daily sales goals through effective communication and teamwork.
- Participated in inventory management tasks, ensuring stock levels met demand while minimizing shrinkage.
- Trained new associates on store policies, procedures, and best practices to maintain operational efficiency.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Server
Chilis's Bar and Grill
06.2010 - 06.2012
- Delivered exceptional customer service to enhance guest satisfaction.
- Managed multiple tables efficiently during peak service hours.
- Assisted in training new staff on menu offerings and restaurant procedures.
- Collaborated with kitchen team to ensure timely meal delivery.
- Engaged with guests to gather feedback and build rapport for repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Education
Associate of Applied Science - Substance Abuse Counseling
Rochester Community Technical College
Rochester, MN2027
High School Diploma -
Homeschooled
Katy, TX2006
Skills
Staff training and supervision
Timeline
Server
Lucy 51
03.2012 - 05.2013
Bartender and Server
Tinhorn Flats
03.2012 - 01.2013
Head Bartender
Salvage Los Angeles
02.2012 - 06.2013
Bartender and Server
Tinhorn Flats Hollywood
01.2011 - 08.2012
Sales Associate
Steve Madden
10.2010 - 07.2012
Server
Chilis's Bar and Grill
06.2010 - 06.2012
Associate of Applied Science - Substance Abuse Counseling
Rochester Community Technical College
High School Diploma -
Homeschooled