Tiffany Bee
Independence
Summary
Dynamic professional with extensive experience at Huntington National Bank, excelling in data interpretation and effective communication. Proven track record in enhancing service quality and operational efficiency, while mentoring teams to achieve high performance. Recognized for developing training programs that improved onboarding and retention, fostering a collaborative work environment. Fast learner with the ability to adapt to change.
Overview
11
11
years of professional experience
Work History
Residential Evaluator
Huntington National Bank
01.2020 - Current
- Supported team in conducting qualitative residential appraisal reviews to ensure compliance with standards.
- Developed and implemented assessment tools to enhance evaluation accuracy and efficiency.
- Collaborated with cross-functional teams to gather data and provide insights for strategic decision-making.
- Mentored junior evaluators, fostering professional growth and improving team performance.
- Prepared detailed reports on findings, presenting actionable recommendations.
Assistant Manager
Huntington National Bank
11.2017 - 01.2020
- Led team in executing operational strategies to enhance service quality and efficiency.
- Developed training programs for staff, improving onboarding process and employee retention.
- Analyzed customer feedback to identify areas for service improvement, implementing necessary changes.
- Collaborated with cross-functional teams to streamline workflows and improve communication processes.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
Personal Banker
Huntington National Bank
12.2014 - 11.2017
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Analyzed financial needs to recommend appropriate banking products and services.
- Facilitated loan applications, ensuring accuracy and compliance with regulations.
- Trained junior staff on operational procedures and customer service best practices.
- Streamlined account opening processes, reducing risk for the company
- Stayed vigilant in bank policy and procedures including BSA, AML, and OFAC regulations
Education
Bachelor of Science - Business Administration
Franklin University
Columbus, OH07-2027
High School Diploma -
Morgantown High School
Morgantown, WV05-2007
Skills
- Data interpretation
- Feedback delivery
- Personal accountability
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Critical thinking
- Effective communication
Timeline
Residential Evaluator
Huntington National Bank
01.2020 - Current
Assistant Manager
Huntington National Bank
11.2017 - 01.2020
Personal Banker
Huntington National Bank
12.2014 - 11.2017
Bachelor of Science - Business Administration
Franklin University
High School Diploma -
Morgantown High School
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