Tiffany Belizaire
Orlando,FL
Summary
Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
6
6
years of professional experience
Work History
Call Center Representative
VRI Interviewing
Kissimmee, FL
09.2021 - 01.2024
- Identified opportunities to improve policies and procedures related to customer service operations.
- Performed outbound calling campaigns to promote new products or services.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
Office Administrative Assistant
Eco
ORLANDO, FL
12.2018 - 06.2021
- Organized and maintained filing systems, both paper and electronic.
- Sorted mail daily for distribution throughout the organization.
- Provided administrative support to multiple departments within the organization.
- Scheduled appointments for management team members.
- Collected data from various sources to create accurate financial statements on a monthly basis.
- Updated contact lists regularly with current employee information.
- Set up new hire paperwork according to company standards.
- Maintained confidentiality of sensitive data in accordance with company policies.
- Ordered supplies and maintained an inventory of office equipment.
- Answered incoming calls in a timely manner and directed them appropriately.
Night Manager
Burger King
Orlando, FL
11.2017 - 12.2018
- Provided training for new night shift personnel on proper use of equipment and safety protocols.
- Managed emergency situations such as fires, medical emergencies or criminal activity.
- Scheduled and supervised shifts, ensuring adequate coverage at all times.
- Adhered strictly to all applicable laws governing labor practices in accordance with local regulations.
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
- Maintained records of employee attendance, overtime hours, tips received.
- Conducted regular meetings with staff to discuss operational issues and performance reviews.
Education
High School Diploma -
Jones High School
Orlando, FL06-2005
Skills
- Technical Support
- Sales closing
- Call Control
- Quality Assurance
- Complaint resolution
- Data Entry
- Customer Service
- Customer Relationship Management
- Payment Processing
- Call handling
- Prospecting skills
- Customer communications
- Delivery Tracking
- Gathering information
- Database Research
- Providing customer support
- Communicating with clients
- Resolving issues
- Professional phone voice
Timeline
Call Center Representative
VRI Interviewing
09.2021 - 01.2024
Office Administrative Assistant
Eco
12.2018 - 06.2021
Night Manager
Burger King
11.2017 - 12.2018
High School Diploma -
Jones High School
Similar Profiles
Unique PetiteUnique Petite
Call Center Representative at VRI InterviewingCall Center Representative at VRI Interviewing
Kiana MacielKiana Maciel
Survey Interviewer at VRI InterviewingSurvey Interviewer at VRI Interviewing
Monika CvetkoskaMonika Cvetkoska
Behavioural Analyst Interviewers at Interviewing and InterrogationBehavioural Analyst Interviewers at Interviewing and Interrogation
Alexander TothAlexander Toth
Sales Associate at AT&T WirelessSales Associate at AT&T Wireless
Tibisay Diaz FernandezTibisay Diaz Fernandez
Customer Service Representative at Panera BreadCustomer Service Representative at Panera Bread