TIFFANY BENJAMIN
Macon,GA
Summary
Collaborative, strategic and solutions-oriented in distribution of hazardous chemicals and heavy equipment. Eleven years' experience managing medium to large business units. Critical focus and successful record of building a diverse, tenured team and together driving safety, profitability, efficiencies, and the highest level of customer service.
Overview
13
13
years of professional experience
Work History
District Manager
H&E Equipment Services
01.2024 - Current
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Drove district performance metrics, setting and monitoring achievement goals for each branch.
Branch Manager
H&e Equipment Services Inc.
05.2022 - 01.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Area Manager
Amerigas Propane
08.2020 - 04.2022
- Responsible for assigned district locations within my area with accountability for overall effectiveness as measured by the area's record on safety, the customer's experience, operating KPI performance, while maintaining operational efficiencies through effective management of staff and assets.
- Manage multi-unit network of district operations by training, developing and motivating employees to complete their daily tasks with minimal supervision.
- Full responsibility for area performance including but not limited to safety, earnings, contract review customer service, distribution and payroll metrics and SOX audit requirements.
- Managed both remotely and in person with some travel.
District Manager
Amerigas Propane
10.2015 - 08.2020
- Accountability for overall effectiveness as measured by the area's record on safety, the customer's experience, operating KPI performance, while maintaining operational efficiencies through effective management of staff and assets.
- Manage local district operations by training, developing and motivating employees to complete their daily tasks with minimal supervision.
- Full responsibility for district performance including but not limited to safety, earnings, contract review customer service, distribution and payroll metrics and SOX audit requirements.
Operations Manager
Amerigas Propane
02.2014 - 10.2015
- Assisted District Manager with local district operations while mentoring for the District Manager role.
- Learned to manage district operations that included full responsibility for district performance including but not limited to safety, earnings, contract review customer service, distribution and payroll metrics and SOX audit requirements.
Customer Service Representative
Amerigas Propane
08.2012 - 02.2014
- Handle customer calls in a timely and professional manner, following company provided procedures.
- Ensure accurate information is being provided to the customer, demonstrate an understanding of policies and procedures to respond to customer calls, while striving for reduction in the need for supervisor callbacks.
- Participate in voluntary and mandatory training opportunities, assist with floor training and/or shadowing opportunities when needed, complete special assignments as needed in a timely manner, responsible for time and attendance, participate in mandatory and voluntary overtime as needed.
Skills
- Strong leadership
- Communication
- Organizational skills
- Strong work ethic
- Technical capacity
- Performance management
- Teamwork oriented
- Ethical conduct
- Attention to detail
- Successful P&L management
- Strong safety management
- Driving a culture of safety
- Adherence to company policies and procedures
- Proven ability to exceed corporate metrics
- KPI expectations
- Excellent customer service skills
- Trained in resolving customer conflict
- Handling customer concerns
Accomplishments
- Provide leadership and expertise for all aspects of district operations to 40 direct reports
- Strong safety results
- Improved customer loyalty scores
- Mentor and coach potential and newly hired managers
- Selected for company's accelerated leadership program where I was tested on leadership styles
- Co-chair for Women in Propane Programs and Events Committee
- Chair for Southeast Propane Alliance
- Positive Management Leadership attendee
Timeline
District Manager
H&E Equipment Services
01.2024 - Current
Branch Manager
H&e Equipment Services Inc.
05.2022 - 01.2024
Area Manager
Amerigas Propane
08.2020 - 04.2022
District Manager
Amerigas Propane
10.2015 - 08.2020
Operations Manager
Amerigas Propane
02.2014 - 10.2015
Customer Service Representative
Amerigas Propane
08.2012 - 02.2014
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