Tiffany Benn
Las Vegas,NV
Summary
Responsive team leader with a strong sales management background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive professional with good communication skills and positive attitude.
Overview
20
20
years of professional experience
Work History
Regional Retail Sales Manager
Le'Host Hair & Wigs
09.2024 - Current
- Coach sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Manage day-to-day staffing and handled scheduling for all store employees.
- Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversee employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coordinate special events within the store such as product launches or promotional activities that generated excitement among customers.
Licensed Life Insurance Agent
Equity One Life
08.2020 - Current
- Communicate with clients to understand needs and identify best policies for each case.
- Pursue continued professional development through insurance workshops, courses and webinars.
- Provide leadership and training for new agents regarding industry best practices and company policies.
- Conduct in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
- Review insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider.
- Explain coverage options to potential policyholders, answering questions or concerns.
- Frequently on the top 10 producers weekly list for producing 10K or more in revenue for the week.
Assistant Store Director
Roberto Cavalli
09.2023 - 05.2024
- Collaborate with the Store Director to uphold the brand's image and standards, ensuring an exceptional and personalized customer experience.
- Orchestrate the daily operations, including managing a team of 4 associates, overseeing product presentation, and optimizing sales strategies.
- Implement VIP clienteling initiatives to enhance customer relationships, resulting in increased customer loyalty and repeat business.
- Conduct training sessions on product knowledge, brand heritage, and service excellence for the staff to elevate their level of expertise.
- Execute visual merchandising strategies that maintain the brand's aesthetic and showcase products in an enticing manner.
- Increase sales and measure sales performance and conversion rates daily.
Flagship Shop Manager
Michael Kors
03.2022 - 09.2023
- Deliver excellent customer service and adhere to standard practices to maximize sales and minimize shrinkage.
- Weekly visits to our Retail Partners Macy's, Saks, Neiman Marcus, Dillard's, and Nordstrom
- Generate repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by, managing and developing top talent.
- Process daily paperwork, reports, and correspondence with District Managers, Regional Managers, and Retail Partners
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Boosted sales by cultivating customer rapport and delivering superior customer service, and building a client list
- Achieve monthly/yearly sales quota by incorporating social media, brand marketing, and in store events.
Flagship Shop Manager
Michael Kors
05.2018 - 08.2020
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by, managing and developing top talent.
- Processed daily paperwork, reports, and corresponded with District and Regional Managers
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Boosted sales by cultivating customer rapport and delivering superior customer service, and building a client list
- Achieved sales quota by incorporating social media, brand marketing, and in store events.
Freelance Display Stylist
Self Employed Services
12.2015 - 05.2018
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Built effective partner store relationships to improve customer satisfaction.
- Presented updated floor plans and design strategy to store management.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
- Developed creative visual merchandising campaigns to focus on selling older inventory.
Brand Ambassador
DAVACO
03.2014 - 12.2015
- Collaborated with customer service team members to assist with product information and provide outstanding service.
- Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
- Traveled to retail stores, conducted field recruiting and attended industry events to increase brand awareness.
- Replenished product stock to maintain appropriate levels and meet expected sales demands.
FIELD VISUAL MANAGER
Love Culture
12.2011 - 03.2014
- Oversee all store sign installation, fixture placement, window changes, and floor sets
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
- Wrote and submitted reports, and weekly correspondence with Creative director, and Buyers
- Hired, trained, supervised and motivated team of 20 in store Visual Merchandisers
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Field Visual Merchandise Manager
Forever 21
03.2005 - 12.2011
- Aligned visual merchandising strategies and products with company messages, target audience and marketing goals.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
- Created window and in-store displays for retail businesses and managed store overall appearance to market products effectively, deliver visual appeal and stimulate sales.
- Inspired and trained team members in both creative and logistical aspects of visual merchandising, equipping colleagues to design and implement innovative displays.
Education
Associate of Arts -
FASHION INSTITUTE OF DESIGN & MERCHANDISING
LOS ANGELES, CA06.1997
Skills
- Building relationships
- Client retention
- Driving business growth
- Leadership development
- Building brand awareness
- Employee management
- Retail Operations
- Sales expertise
- Strategic Planning
- B2B experience
- Sales Strategy Implementation
- Produce and manage sales leads
Timeline
Regional Retail Sales Manager
Le'Host Hair & Wigs
09.2024 - Current
Assistant Store Director
Roberto Cavalli
09.2023 - 05.2024
Flagship Shop Manager
Michael Kors
03.2022 - 09.2023
Licensed Life Insurance Agent
Equity One Life
08.2020 - Current
Flagship Shop Manager
Michael Kors
05.2018 - 08.2020
Freelance Display Stylist
Self Employed Services
12.2015 - 05.2018
Brand Ambassador
DAVACO
03.2014 - 12.2015
FIELD VISUAL MANAGER
Love Culture
12.2011 - 03.2014
Field Visual Merchandise Manager
Forever 21
03.2005 - 12.2011
Associate of Arts -
FASHION INSTITUTE OF DESIGN & MERCHANDISING
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