Summary
Overview
Work History
Education
Skills
Work Preference
Languages
Timeline
Generic

Tiffany Bennett

Customer Service Representative Cashier
Longview,WA

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.

Overview

17
17
years of professional experience

Work History

Home Health Aide

Private Residence
05.2012 - 12.2024
  • Scheduled all healthcare appointments as well as providing transportation and attending appointments with patient in order to help them understand what they were being told.
  • Utilized remote monitoring tools to track vital signs and report any abnormalities to healthcare professionals.
  • Provided companionship and emotional support, engaging in meaningful conversations and activities to improve mental well-being.
  • Monitored and reported changes in patients' health conditions, collaborating with healthcare teams to adjust care plans.
  • Responsible for monitoring medication levels, ensuring the correct dosing and times were being followed and calling in refills when necessary,
  • Reminded patient to take medications and about appointments due to memory issues. Used different types of calming techniques when patient became agitated or angry.

Customer Care Representative

U-Haul International
07.2007 - 06.2013
  • Responsible for opening store and setting up cash drawers, turning on lights and preparing store for the day.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Shipped and received orders on a regular basis, including checking to make sure orders were complete.
  • Provided customers quotes for services and rentals in a friendly and professional manner.
  • Scheduled equipment rentals based on equipment in stock or due back.
  • Handled any issues or difficulties that arose quickly and efficiently with the intention of satisfying the customer, but only when possible.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Education

High School Diploma -

Kelso High School
Kelso, WA

General Studies

Lower Columbia Collefe
Longview, WA

Skills

Customer service

Critical thinking

Data entry

Customer relations

Problem resolution

Relationship building

Computer proficiency

Conflict resolution

Complaint handling

Complaint resolution

Payment processing

Professional telephone demeanor

Scheduling

Call management

Appointment scheduling

Prioritization

Building rapport

Multi-line phone talent

Work Preference

Work Type

Full Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Career advancementWork-life balancePersonal development programsHealthcare benefits

Languages

English
Native or Bilingual

Timeline

Home Health Aide

Private Residence
05.2012 - 12.2024

Customer Care Representative

U-Haul International
07.2007 - 06.2013

High School Diploma -

Kelso High School

General Studies

Lower Columbia Collefe

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Tiffany BennettCustomer Service Representative Cashier