Tiffany Bennett
Longview,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Service Center Manager 1
Valvoline Instant Oil Change
Longview, TX
09.2022 - Current
- Coordinated schedules to optimize staff efficiency and service delivery.
- Handled customer inquiries and resolved issues promptly and professionally.
- Maintained inventory levels and ordered supplies as needed for operations.
- Implemented process improvements to enhance service workflow and reduce delays.
- Assisted in resolving customer complaints or inquiries in a timely manner.
- Processed payments from customers for services rendered.
- Provided training, mentoring, coaching and feedback to staff on quality standards, customer service objectives, work performance, safety protocols and company policies.
Manager
Bodacious BBQ
Longview, TX
02.2004 - 08.2022
- Oversaw daily operations and staff management in a high-volume BBQ restaurant.
- Developed and implemented efficient service protocols to enhance customer experience.
- Managed inventory control, ensuring quality ingredients for menu preparation.
- Trained and mentored staff on food safety and best practices in cooking techniques.
- Ensured compliance with health regulations and maintained cleanliness standards throughout the restaurant.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Education
Associate of Arts - Business Management
Kilgore College
Kilgore, TX01-2006
Skills
- Communication skills
- Problem solving
- Scheduling coordination
- Team leadership
- Adaptability to change
- Time management
- Customer service excellence
- Upselling services
- Critical thinking
Certification
MACS MOBILE AIR CLIMATE SYSTEMS ASSOC. CERTIFICATE 609
Timeline
Assistant Service Center Manager 1
Valvoline Instant Oil Change
09.2022 - Current
Manager
Bodacious BBQ
02.2004 - 08.2022
Associate of Arts - Business Management
Kilgore College