Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Tiffany Benson

Tiffany Benson

Panama City Beach,FL

Summary

Experienced in the customer service field, I have acquired valuable skills to consistently deliver exceptional service. Holding various positions throughout my career has provided me with a profound understanding of customer needs and the ability to provide effective solutions. This experience has equipped me with strong communication and problem-solving abilities, allowing me to handle challenging situations with ease. Seeking an opportunity to leverage my expertise and contribute to a dynamic team in delivering outstanding customer experiences.

Overview

21
21
years of professional experience

Work History

Front Desk Agent/night Auditor

Hilton Sun LLC
08.2023 - 04.2024
  • Collected room deposits, fees, and payments.
  • Utilized hotel management systems to keep precise records of guest data, payments, and reservations.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Server

Acapulco's Méxican Grill
04.2021 - 01.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Sales Associate

Walmart
08.2020 - 02.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Production Line Leader

Inzi Controls Alabama Incorporation
07.2018 - 01.2020
  • Prioritized employee safety to reduce incidents.
  • Maintained high-quality standards by closely monitoring production line outputs and identifying areas for improvement.
  • Resolved conflicts among team members professionally, helping maintain a positive working atmosphere conducive to productivity enhancement efforts.
  • Supervised production staff of 10.
  • Inspected products on specific cycle depending on complexity level or design for production.
  • Monitored and verified quality in accordance with statistical process or other control procedures.
  • Enhanced production efficiency by implementing strategic line management and optimizing workflow processes.

Inventory Specialist

Walmart
08.2012 - 01.2015
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
  • Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
  • Conducted regular inventory audits to ensure stock levels were accurately maintained, minimizing discrepancies.

Cook Supervisor

Able's BBQ
01.2003 - 12.2005
  • Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
  • Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
  • Improved staff productivity by providing clear instructions, guidance, and constructive feedback on their performance.

  • Planned and directed high-volume food preparation in fast-paced environment.
  • Maintained a clean and hygienic kitchen environment through regular cleaning schedules and strict sanitation policies.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.

Customer Service Representative

Pre-paid Legal Services Inc.
01.2004 - 01.2005
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

Psychology

Carl Albert State College
Poteau, OK

Skills

  • Customer service

  • Problem-solving skills
  • Time management
  • Credit and cash payments
  • Front desk management
  • POS systems
  • Reservations
  • Conflict and issue documentation
  • Conflict management
  • Computer skills
  • Problem-solving
  • Payment processing
  • Nightly audits

Timeline

Front Desk Agent/night Auditor

Hilton Sun LLC
08.2023 - 04.2024

Server

Acapulco's Méxican Grill
04.2021 - 01.2022

Sales Associate

Walmart
08.2020 - 02.2021

Production Line Leader

Inzi Controls Alabama Incorporation
07.2018 - 01.2020

Inventory Specialist

Walmart
08.2012 - 01.2015

Customer Service Representative

Pre-paid Legal Services Inc.
01.2004 - 01.2005

Cook Supervisor

Able's BBQ
01.2003 - 12.2005

Psychology

Carl Albert State College

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Tiffany Benson