Tiffany Benson
Veyo
Summary
Dynamic and results-driven professional with extensive experience at Green Iguana Mexican Restaurant, excelling in team leadership and customer service. Proven track record in staff training and inventory management, enhancing operational efficiency and customer satisfaction. Adept at problem-solving and fostering a collaborative work environment, ensuring high-quality service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager/ Cook
Slice of Veyo Pizzeria
09.2023 - 11.2024
- Assisted in managing daily operations and staff scheduling to optimize service efficiency.
- Coordinated inventory management processes, ensuring timely supply replenishment and accurate stock levels.
- Trained new team members on operational procedures and customer service standards
Server Trainer
Texas Roadhouse
10.2021 - 05.2023
- Trained new servers on menu knowledge and customer service standards.
- Coordinated onboarding processes to enhance team integration and retention.
- Developed training materials ensuring consistency in service delivery.
- Mentored staff to improve performance and adherence to company policies.
Manager/server/line Cook/expo
Green Iguana Mexican Restaurant
03.2019 - 09.2021
- Streamlined daily operations, enhancing efficiency and service quality across all restaurant functions.
- Led staff training programs, fostering a culture of continuous improvement and customer satisfaction.
- Implemented inventory management systems, optimizing stock levels and reducing waste significantly.
- Developed promotional strategies, increasing customer engagement and driving sales during peak hours.
- Coordinated scheduling for front-of-house and kitchen teams, ensuring adequate staffing for high-demand periods.
- Enhanced guest experience through effective conflict resolution and personalized service initiatives.
- Collaborated with suppliers to negotiate favorable terms, improving cost-efficiency of food procurement processes.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma - General Studies
Dixie High School
Saint George Utah05.1994
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Staff training and development
- Staff supervision
- Employee scheduling
- Recruiting and interviewing
- Policy enforcement
- Multitasking and organization
- Workplace safety compliance
- Employee supervision
- Inventory management
- Vendor relationship management
- Professional and courteous
Certification
Food handlers permit
Alcohol handlers permit
Timeline
Assistant Manager/ Cook
Slice of Veyo Pizzeria
09.2023 - 11.2024
Server Trainer
Texas Roadhouse
10.2021 - 05.2023
Manager/server/line Cook/expo
Green Iguana Mexican Restaurant
03.2019 - 09.2021
High School Diploma - General Studies
Dixie High School