Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiffany Benton

El Dorado,AR

Summary

Certified advanced technical support specialist with experience delivering top-tier customer service. Bringing several years of comprehensive helpdesk expertise for various products and services. A skilled communicator adept at engaging customers, identifying issues, troubleshooting, and simplifying steps to resolve technical problems efficiently.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Technical Support

KellyConnect-Remote
04.2023 - Current
  • Provided technical support to colleagues when required.
  • Provided technical support to customers.
  • Troubleshooting iOS and Mac devices.
  • Diagnosing and resolving issues.
  • Verifying proper hardware and software configuration and set up.
  • Using different support tools to assist customer's

Fort Lift Operator

Polyethylene containers-El Dorado, AR
El Dorado, AR
07.2021 - 12.2022
  • Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
  • Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
  • Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
  • Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
  • Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
  • Complied with safety regulations at all times while operating heavy machinery like forklifts.
  • Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
  • Followed standard work instructions accurately when picking, sorting, staging and scanning products.
  • Operated powered industrial trucks in accordance with OSHA regulations.
  • Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.

FedEx Delivery Driver

Elily-El Dorado, AR
El Dorado
03.2019 - 04.2021
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Provided excellent customer service by answering inquiries about products or services being delivered.

CNA

Courtyard Nursing Home-El Dorado, AR
El Dorado
03.2017 - 04.2019
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Answered patient call lights promptly and responded to requests appropriately.

Assistant Store Manager

Family Dollar-El Dorado, AR
El Dorado
03.2017 - 04.2019
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Provided training to new employees on company policies and procedures.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Maintained a safe working environment by enforcing safety regulations.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.

P.c.a.

Superior Senior Care-El Dorado, AR
El Dorado
03.2013 - 04.2018
  • Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
  • Maintained accurate records of client care services provided on a daily basis.
  • Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
  • Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
  • Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
  • Accompanied clients to doctor's appointments and outings when necessary.

Assistant Store Manager

Dollar General-Eldorado arkansas
01.2016 - 02.2018
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Provided training to new employees on company policies and procedures.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Maintained a safe working environment by enforcing safety regulations.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Conducted regular performance reviews of staff members in order to identify areas for improvement.

Education

High school diploma -

Camden Fairview High School
Camden, AR

Skills

  • Store Management Experience
  • Senior Care
  • Delivery Driver Experience
  • Loss Prevention
  • Forklift
  • Order Picker
  • Pallet Jack
  • RF Scanner
  • Materials Handling
  • Order Picking
  • Shipping & Receiving
  • Warehouse Experience
  • Home Care
  • Merchandising
  • Freight Experience
  • Packaging
  • Inventory Control
  • Load & Unload
  • Microsoft Word
  • Customer service
  • Organizational skills
  • Computer skills
  • Communication skills
  • Technical support
  • Supervising experience
  • Software troubleshooting
  • Windows
  • IT
  • Sales
  • Cash register
  • Retail management
  • Medical terminology

Certification

  • Nursing Assistant, 03/01/18
  • CNA, 07/01/21
  • Forklift Certification, 07/01/21
  • Driver's License
  • Pallet Jack Certification

Timeline

Technical Support

KellyConnect-Remote
04.2023 - Current

Fort Lift Operator

Polyethylene containers-El Dorado, AR
07.2021 - 12.2022

FedEx Delivery Driver

Elily-El Dorado, AR
03.2019 - 04.2021

CNA

Courtyard Nursing Home-El Dorado, AR
03.2017 - 04.2019

Assistant Store Manager

Family Dollar-El Dorado, AR
03.2017 - 04.2019

Assistant Store Manager

Dollar General-Eldorado arkansas
01.2016 - 02.2018

P.c.a.

Superior Senior Care-El Dorado, AR
03.2013 - 04.2018

High school diploma -

Camden Fairview High School

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Tiffany Benton