Summary
Overview
Work History
Education
Skills
Work Availability
Software
Quote
Work Preference
Timeline
AssistantManager
Tiffany Bird

Tiffany Bird

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

22
22
years of professional experience

Work History

Assistant Manager

Toms Cove Campground
05.2022 - Current
  • Work hand in hand with the manager to ensure 945 campsites are up and running to full capacity
  • Oversee 30 employees
  • Ensures registers are properly rung out at the end of each shift, change funds are properly accounted for and secured
  • Report all cash discrepancies to bookkeeper
  • Make sure to do checks on all sites and equipment and report right away to our Maintenance department to have fixed
  • Walk grounds and facilities to check all are maintained and clean (e.g., cleans park tables, collects/empties trash cans, barbecues, docks, and rental equipment to ensure they are in serviceable condition)
  • I must make sure to implement all severe weather procedures
  • Informs patrons and prepares the facilities for severe weather conditions
  • Supervised clerks, employees, staff members, associates, and team members
  • Managed store operations
  • Managed opening and closing Campground even after closing due to a few nights of rowdy guest
  • Acted as a customer service representative, booking reservation, setting up and meeting with vendors
  • Handled and submitted incoming sales calls
  • Rearranged and detailed store merchandise according to company standards
  • Recruited and interviewed potential candidates
  • Handled all clerk and associate scheduling
  • Enforced company policies and procedures.

Marina Manager

Capt.Bob's Marina
03.2018 - 03.2022
  • Responsible for building and grounds maintenance which includes supervising and directing work, ensuring a safe and pleasurable environment for all patrons, ensuring the cleanliness and good repair of the facility, reporting any damages, mechanical or other breakage or malfunction, and reporting/correcting safety hazards
  • Remove and damaged or Hazardous materials are disposed of correctly and safely
  • I must make sure to implement all severe weather procedures
  • Informs patrons and prepares the facilities for severe weather conditions
  • It was my job to stay and man the ship as we say when hurricane or tropical storms come to town
  • I would stay through the storm to man the marina
  • Cleaned store, office to make sure always was presentable and ready for guest and well stocked
  • Ensured all employees were trained, followed rules and regulations of all proper operations and procedures for the marina
  • Ensure marina and tackle shops inventory for sales items is regularly stocked, tracked and recorded
  • Responsible for hiring individuals, as the need arises to assist in operation of the marina, as well as the new staff orientation and training, done in compliance to the occupational health and safety act and township policies and procedures
  • Operate marina band radio and make radio communication with boaters (incoming transient) to provide slip assignment
  • Responsible for promoting the facility, maintaining high standards of professional services, and work towards establishing the marina's reputation for services and customer relations in person and over the phone, website
  • Ensured all customers know and are trained in boating regulations and procedures
  • Under all state, federal legislation, sell fishing recreational and commercial licenses are sold
  • Monitor, track and report all sales as necessary to VMRC
  • Possess good organizational skills and good communication skills with staff and the public
  • Able to work with, assist and direct a diverse group of employees
  • Plans, develops, organizes, promotes, coordinates, executes, evaluates, and manages the assigned Marina program events through the year
  • Travel and work conventions per appearance for shop
  • Balance bank bags and deposits, including weekly and monthly reports plus year-end reports
  • Prepare cash summaries and deposits to maintain necessary sales records, ensure staff are trained in cash handling and reconciling at shift end
  • Pay bills and vendors and Captains from our charters
  • Oversaw 10 employees
  • Managed day-to-day operations
  • Handled advertising, sales, marketing, revenue planning, inventory management, and customer relations
  • Managed store, office, and business bank accounts
  • Met revenue, profit, and sales goals by not only having annual budgets but a monthly one that helped us stay on track
  • Responsible for hiring new recruits, prepared staff schedules, approved leave request, and addressed any employee complaints
  • Conducted annual Performance reviews of staff members, charter captains, and any disciplinary and/or Performance issues had to be addressed, corrective actions take.

Logistics Analyst

ManTech International
08.2015 - 03.2018
  • Manage receipts, accountability, and inventory of equipment and spare parts
  • Experience in data entry to query and enter information for supply, acquisition, and inventory purposes, pull and stage equipment for shipment, package equipment for shipment and prepare the necessary paperwork, staging and shipping equipment for repair
  • Proposals for budget contracts and maintaining budgets for the contracts
  • Experience in inventory and requisition supplies and maintaining stock of supplies and equipment
  • Coordinate with vendors and other sites to request quotes for pricing and quickest lead times
  • So, I can get approval to start procurement on parts or supplies
  • Working knowledge of military and/or commercial logistics supply systems, as well as automated and manual supply systems and equipment serviceability standards
  • Record, maintain and initiate work order documentation for acquisition of component items from vendors
  • Operate material and handling equipment as needed
  • Also handing out job details so that the mission rolls smoothly
  • I ran the EHP Mine Roller Contact with ManTech with that I order parts need to complete my mission or travel to where I need to source them
  • I make sure they are all up to standard before shipping out to our other sites for our soldiers to use
  • I also work with different locations throughout ManTech including overseas to make sure our equipment is run well for them and order parts if there is an issue
  • POC for Government audits here at our site in Chambersburg, PA.

Restaurant Manager

Rosalie's Fab Grill
06.2009 - 01.2016
  • Assisted General Manager in all aspects of Restaurant Management
  • Directed employee work and ensured employee safety, moreover, provided exceptional customer experiences and service to the guests
  • Interviewed and hired staff, in addition developed and trained employees
  • Ensured food quality and safety and lastly, made certain our restaurant was always clean and presentable
  • Order inventory, unload trucks, inventory shipments received - serve as a liaison with restaurant vendors, resolving issues in a timely manner.

Service Analyst / Customer Representative

Century Link Telecommunication
02.2007 - 06.2009
  • Responsible for first-level customer support, triage, and case management
  • Accepting incoming calls and gathering information to understand the customers' requirements
  • Identifying correct escalation points and following escalation processes
  • Carried out first line troubleshooting and resolution where possible
  • Manage a queue of cases ensuring regular follow-ups and timely updates to clients
  • First point of contact for clients and other local offices seeking functionality and technical assistance with various applications, products, and their delivery
  • Ensuring full business impact is captured/ understood when dealing with Incident cases
  • Call logging on a fault reporting system, remedy
  • Tickets routed or escalated to the appropriate CenturyLink or Client group for resolution
  • Provide and obtain timely updates to/from relevant parties (internal and external)
  • Ensure all issues are chased throughout the ticket life cycle
  • Manage the resolution of issues and keep clients informed
  • Promptly escalate issues that cannot be resolved using our own resources
  • Follow Outage procedures as always required and keep Customers and Management up to date
  • Managed customer accounts
  • Resolved customer issues
  • Booked appointments for clients
  • Worked in the inbound call center
  • Created call center scripts
  • Collected and documented orders
  • Responsible for troubleshooting applications
  • Responded to inquiries and issues
  • Assisted customers via live chat
  • Inventoried spreadsheets.

Photo Analyst/Customer Service

PhotoThis
02.2006 - 02.2007
  • Used electronic scanning equipment to log equipment into warehouse inventory system
  • Ensured all equipment in the facility was marked appropriately for efficient tracking
  • Assists the activities of the warehouse staff to ensure positive and efficient work experience
  • Loaded and unloaded trucks carrying various equipment/inventory in a timely manner
  • Maintains the cleanliness and overall appearance of the warehouse
  • Handled the delivery and shipping of a multitude of goods
  • First point of contact for clients and other local offices seeking functionality and technical assistance with various applications, products, and their delivery
  • Handled customer complaints in a timely fashion.

Inventory Control Manager

Amazon
08.2002 - 02.2006
  • Lead a team of 14 employees managing inventory and/or warehouse workers to receive and record new stock as it arrives
  • Moving stock onto trucks or store shelves as needed
  • Interviewed and hired employees, created schedules, monitored stock levels at the warehouse and replenished stock
  • Heavy focus on time management, making sure every item of stock gets to its destination on time, ensuring no shortages on shelves
  • Used electronic scanning equipment to log equipment into warehouse inventory system
  • Managed inventory documentation, accurately recording the quality, quantity, type, style, and any other characteristics of various equipment/items
  • Tracking shortages and reporting up the chain for purchasing.

Education

High School Diploma -

Southern Huntington High School
Three Springs, PA
05.2022

Skills

  • Cost Reduction
  • Task Delegation
  • Operations Management
  • Employee Scheduling
  • Project Management
  • Retail Operations Management
  • Money Handling
  • Negotiation
  • Customer Relationship Management (CRM)
  • Staff Supervision
  • Financial Management
  • Workload Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft

Outlook

Quote

The best way out is always through.
Robert Frost

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Timeline

Assistant Manager

Toms Cove Campground
05.2022 - Current

Marina Manager

Capt.Bob's Marina
03.2018 - 03.2022

Logistics Analyst

ManTech International
08.2015 - 03.2018

Restaurant Manager

Rosalie's Fab Grill
06.2009 - 01.2016

Service Analyst / Customer Representative

Century Link Telecommunication
02.2007 - 06.2009

Photo Analyst/Customer Service

PhotoThis
02.2006 - 02.2007

Inventory Control Manager

Amazon
08.2002 - 02.2006

High School Diploma -

Southern Huntington High School

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Tiffany Bird