Office Manager
Southern Air Conditioning & Heating
Pearl, MS
09.2004 - 01.2011
- Responded to customer inquiries via phone or email in a professional manner.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided training to new hires on office policies and procedures.
- Processed payroll accurately ensuring all employees were paid on time.
- Delegated work to staff, setting priorities and goals.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Coordinated preparation of external audit materials and external financial reporting.
- Collaborated with the IT department to ensure the security and integrity of accounts payable data.
- Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Completed daily accounts receivable ledger reconciliations.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Reconciled daily cash receipts and applied payments to the appropriate accounts.
- Maintained updated customer records, including contact information and payment terms.