Office Manager Southern Air Conditioning & Heating
Pearl, MS
09.2004 - 01.2011
Responded to customer inquiries via phone or email in a professional manner.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Provided training to new hires on office policies and procedures.
Processed payroll accurately ensuring all employees were paid on time.
Delegated work to staff, setting priorities and goals.
Automated office operations for managing client correspondence, payment schedules and data communications.
Maintained filing system for records, correspondence and other documents.
Ordered supplies and equipment to maintain adequate inventory levels.
Monitored payments due from clients and promptly contacted clients with past due payments.
Coordinated preparation of external audit materials and external financial reporting.
Collaborated with the IT department to ensure the security and integrity of accounts payable data.
Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.
Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Completed daily accounts receivable ledger reconciliations.
Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
Reconciled daily cash receipts and applied payments to the appropriate accounts.
Maintained updated customer records, including contact information and payment terms.
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