Tiffany Biscoe
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
20
20
years of professional experience
Work History
Reception Manager
Spay Spot
08.2023 - Current
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Organized and updated databases, records and other information resources.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Veterinary Technician
Animal Management Division
09.2016 - 01.2021
- Triaged incoming patients to determine treatment needs and urgency of care.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Restrained animals to protect veterinarians from potential harm.
- Obtained patient history from owners and performed physical examinations.
- Educated clients on nutrition, preventive health and other animal care.
- Administered vaccinations to variety of animal species.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Collected patient biopsies and blood samples for laboratory analysis.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
Personal Care Provider
Personal Care
06.2013 - 02.2016
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Built strong relationships with clients to deliver emotional support and companionship.
- Documented vitals, behaviors, and medications in client medical records.
- Assisted patients with self-administered medications.
- Used company software and databases to maintain records of services performed and patient conditions.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Shift Supervisor
The Gott Company
01.2012 - 06.2013
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Conducted routine inspections to check quality and compliance with established specifications.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Implemented policies and standard operating procedures for continuous improvement.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Troubleshot equipment to reduce service calls and downtime.
Caterer
Dream Weaver Events and Catering
06.2011 - 12.2011
- Provided friendly, courteous service to create memorable moments for guests.
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
- Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
- Replenished banquet stations and verified food temperatures and cleanliness of service areas.
- Disciplined and dedicated to meeting high-quality standards.
- Utilized culinary techniques to create visually appealing dishes.
- Coordinated with team members to prepare orders on time.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Shift Supervisor
Wendy's Restaurant
08.2005 - 04.2011
- Completed store opening and closing procedures and balanced tills
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Cultivated professional working relationships with peers and supervisors.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Managed staff hiring, training and supervision.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Associate of Science - Law Enforcement
College of Southern Maryland
La Plata, MD12-2025
Skills
- Typing: 75wpm
- Strong organization and analytical skills
- Excellent interpersonal skills, office etiquette, and phone manners
- Software: All Windows operating systems, Microsoft Word, Excel, and Outlook
- Strong leadership
- Staff training and development
- Critical thinking
- Teamwork
- Excellent communication
- Problem-solving
- Data analysis
- Department leadership
Certificates
Basic Physical Self-Defense
Diversity in the Workplace
Ethics
Maintaining Respect and Civility in the Workplace
Providing Excellent Customer Service
Accountability
Timeline
Reception Manager
Spay Spot
08.2023 - Current
Veterinary Technician
Animal Management Division
09.2016 - 01.2021
Personal Care Provider
Personal Care
06.2013 - 02.2016
Shift Supervisor
The Gott Company
01.2012 - 06.2013
Caterer
Dream Weaver Events and Catering
06.2011 - 12.2011
Shift Supervisor
Wendy's Restaurant
08.2005 - 04.2011
Associate of Science - Law Enforcement
College of Southern Maryland
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