Tiffany Black
Roseville,CA
Summary
Seasoned TSR Lead Support Specialist with a robust background at Kaiser Permanente, adept in staff education and training, and excelling in customer service. Demonstrates a proven track record in improving team collaboration and efficiency. Skilled in administrative support and patient assessments, ensuring high-quality service and operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
TSR Lead Support Specialist
Kaiser Permanente
Vallejo, CA
08.2015 - Current
- Answering the supervisor line to support staff
- Taking over escalated calls, member calls via the supervisor line
- Support staff with workflow concerns
- Contacting IT to request assistance
- Handle inbound telephone volume, answering questions, making and cancelling appointments, providing information, triaging, transfers calls to advice nurses when appropriate, intake information from members, and composes messages for providers
Pharmacy Clerk
Kaiser Permanente
Tracy, CA
08.2014 - 06.2024
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions
- Stocked shelves with medications and other pharmacy items for consistent availability
- Completed cash register transactions by handling credit and cash payments using pharmacy register system
- Organized pharmacy area to maintain clean and orderly environment
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products
- Greeted customers at counter and provided excellent customer service
Admitting Representative
Kaiser Permanente
San Rafael, CA
07.2013 - 06.2024
- Responsible for coordinating and completing every phase of the admission function including admissions, pre-admissions, interviews for financial and demographic information
- Verified patient details and insurance coverage and collected co-pays
- Arranged forms and charts for each patient
- Provided excellent customer service to patients and medical staff
- Verified patient insurance eligibility and entered patient information into system
Education
LVN - Nursing
Unitek College
Sacramento, CA03-2026
Bachelor of Arts - Sociology
Sonoma State University
Rohnert Park05.2013
Associate of Arts - Universal Studies: Social Science
Solano Community College
FairfieldMedical Assisting -
Roseville Adult School CMA Program
RosevilleSkills
- Staff education and training
- Teamwork and Collaboration
- Organization and Time Management
- Dependable and Responsible
- Written Communication
- Cultural Awareness
- Customer service expert
- CPR
- Phlebotomy
- EKG
- Injections
- Administrative Support
- Infection control standards
- Catheter care
- ADL assistance
- Vital signs monitoring
- Specimen collection
- Medical documentation
- Patient assessments
Certification
- Certified Medical Assistant
- BLS Certification
Timeline
TSR Lead Support Specialist
Kaiser Permanente
08.2015 - Current
Pharmacy Clerk
Kaiser Permanente
08.2014 - 06.2024
Admitting Representative
Kaiser Permanente
07.2013 - 06.2024
LVN - Nursing
Unitek College
Bachelor of Arts - Sociology
Sonoma State University
Associate of Arts - Universal Studies: Social Science
Solano Community College
Medical Assisting -
Roseville Adult School CMA Program
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