Tiffany Blackwell
Greenville,SC
Summary
Associate Relations Professional with experience managing contract workforce associates in a large automotive manufacturing environment. Proven expertise in fostering strong relationships with associates and clients through exceptional communication and organizational skills, ensuring alignment with client needs and objectives. Recognized as a dedicated team player with strong analytical capabilities and deductive reasoning skills that enhance problem-solving efforts. Committed to delivering outstanding customer service while effectively navigating dynamic settings.
Overview
23
23
years of professional experience
Work History
Associate Relations Leader
MAU Workforce Solutions
07.2020 - Current
- Conduct investigations into company policy violations, workplace injuries and property damage incidents and document accordingly.
- Coach associates and floor supervisors regarding associate performance issues.
- Issue corrective actions for performance issues and violations of company policies.
- Manage associate attendance records.
- Conduct associate suspensions and process terminations and resignations.
- Manage unemployment claims and hearings leading to a decrease in incomplete claims and cost savings for the company.
- Oversee day-to-day activities of about 200 associates in an automotive manufacturing establishment, fostering inspiring atmosphere to optimize employee experiences.
- Maintain overall safe work environment by conducting behavior based safety observations 3 or more times per week.
Utilization Management Specialist
SC Department of Mental Health
08.2016 - 07.2020
- Monitored outcomes of utilization reviews, ensuring alignment with organizational goals and patient needs.
- Facilitated communication between providers and payers, resolving authorization issues promptly.
- Obtained authorizations from multiple managed care organizations for various levels of care.
- Authorized approved services in the patient's electronic medical record
- Supervised and maintained all utilization review documentation.
- Conducted monthly reviews of patient Medicaid status, ensuring appropriate insurance coverage for intensive behavioral health services
Human Resources Assistant
SC Department of Mental Health
03.2019 - 07.2020
- Assisted in maintaining employee time records using HRIS software for accuracy and accessibility.
- Approved time as needed on behalf of supervisors.
- Corrected time entry errors helping to ensure that employees were paid accurately.
- Maintained time reports in each employee's file.
- Created training manuals for new employees.
Clinical Counselor
SC Department of Mental Health
09.2007 - 06.2018
- Facilitated individual and group therapy sessions with children and adolescents, utilizing behavior modification techniques and psychosocial rehabilitative skill building to promote recovery.
- Maintained accurate documentation of patient progress and treatment outcomes in the patient's electronic medical record.
- Maintained confidentiality and upheld ethical standards in all interactions with clients, families, and colleagues.
- Facilitated family support sessions to improve communication, resolve conflicts, and promote healthier family dynamics.
- Communicated patient progress to the clinical team.
Customer Service Associate
BI-LO
10.2002 - 03.2017
- Provided exceptional customer service to consumers in a grocery chain.
- Maintained financial records for each floor register and the customer service center.
- Helped large volume of customers with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed the front end operations, ensuring that cashier and customer needs were met quickly and efficiently.
Education
MBA - Business Administration
Anderson University
Anderson, SC12.2018
Bachelor of Arts - Psychology
University of South Carolina
Columbia, South Carolina, SC05-2007
Skills
- Workplace relations management
- Competent in using Microsoft Office tools
- Effective team contributor
- Strong customer service abilities
- Effective conflict resolution
- Experience with SAP systems
- Effective verbal and written communication
- Attentive listening abilities
- Relationship building
- Continuous improvements
- Performance management
- Task prioritization
Timeline
Associate Relations Leader
MAU Workforce Solutions
07.2020 - Current
Human Resources Assistant
SC Department of Mental Health
03.2019 - 07.2020
Utilization Management Specialist
SC Department of Mental Health
08.2016 - 07.2020
Clinical Counselor
SC Department of Mental Health
09.2007 - 06.2018
Customer Service Associate
BI-LO
10.2002 - 03.2017
MBA - Business Administration
Anderson University
Bachelor of Arts - Psychology
University of South Carolina