Tiffany Blackwell
Greenville,SC
Summary
Associate Relations Professional with experience managing contract workforce associates in a large automotive manufacturing environment. Proven expertise in fostering strong relationships with associates and clients through exceptional communication and organizational skills, ensuring alignment with client needs and objectives. Recognized as a dedicated team player with strong analytical capabilities and deductive reasoning skills that enhance problem-solving efforts. Committed to delivering outstanding customer service while effectively navigating dynamic settings.
Overview
23
23
years of professional experience
Work History
Associate Relations Leader
MAU Workforce Solutions
Greenville, South Carolina
07.2020 - Current
- Conduct investigations into company policy violations, workplace injuries and property damage incidents and document accordingly.
- Coach associates and floor supervisors regarding associate performance issues.
- Issue corrective actions for performance issues and violations of company policies.
- Manage associate attendance records.
- Conduct associate suspensions and process terminations and resignations.
- Manage unemployment claims and hearings leading to a decrease in incomplete claims and cost savings for the company.
- Oversee day-to-day activities of about 200 associates in an automotive manufacturing establishment, fostering inspiring atmosphere to optimize employee experiences.
- Maintain overall safe work environment by conducting behavior based safety observations 3 or more times per week.
Utilization Management Specialist
SC Department of Mental Health
Anderson, SC
08.2016 - 07.2020
- Monitored outcomes of utilization reviews, ensuring alignment with organizational goals and patient needs.
- Facilitated communication between providers and payers, resolving authorization issues promptly.
- Obtained authorizations from multiple managed care organizations for various levels of care.
- Authorized approved services in the patient's electronic medical record
- Supervised and maintained all utilization review documentation.
- Conducted monthly reviews of patient Medicaid status, ensuring appropriate insurance coverage for intensive behavioral health services
Human Resources Assistant
SC Department of Mental Health
Anderson, SC
03.2019 - 07.2020
- Assisted in maintaining employee time records using HRIS software for accuracy and accessibility.
- Approved time as needed on behalf of supervisors.
- Corrected time entry errors helping to ensure that employees were paid accurately.
- Maintained time reports in each employee's file.
- Created training manuals for new employees.
Clinical Counselor
SC Department of Mental Health
Anderson, SC
09.2007 - 06.2018
- Facilitated individual and group therapy sessions with children and adolescents, utilizing behavior modification techniques and psychosocial rehabilitative skill building to promote recovery.
- Maintained accurate documentation of patient progress and treatment outcomes in the patient's electronic medical record.
- Maintained confidentiality and upheld ethical standards in all interactions with clients, families, and colleagues.
- Facilitated family support sessions to improve communication, resolve conflicts, and promote healthier family dynamics.
- Communicated patient progress to the clinical team.
Customer Service Associate
BI-LO
Anderson, SC
10.2002 - 03.2017
- Provided exceptional customer service to consumers in a grocery chain.
- Maintained financial records for each floor register and the customer service center.
- Helped large volume of customers with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed the front end operations, ensuring that cashier and customer needs were met quickly and efficiently.
Education
MBA - Business Administration
Anderson University
Anderson, SC12.2018
Bachelor of Arts - Psychology
University of South Carolina
Columbia, South Carolina, SC05-2007
Skills
- Workplace relations management
- Competent in using Microsoft Office tools
- Effective team contributor
- Strong customer service abilities
- Effective conflict resolution
- Experience with SAP systems
- Effective verbal and written communication
- Attentive listening abilities
- Relationship building
- Continuous improvements
- Performance management
- Task prioritization
Timeline
Associate Relations Leader
MAU Workforce Solutions
07.2020 - Current
Human Resources Assistant
SC Department of Mental Health
03.2019 - 07.2020
Utilization Management Specialist
SC Department of Mental Health
08.2016 - 07.2020
Clinical Counselor
SC Department of Mental Health
09.2007 - 06.2018
Customer Service Associate
BI-LO
10.2002 - 03.2017
MBA - Business Administration
Anderson University
Bachelor of Arts - Psychology
University of South Carolina