Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Tiffany Blake

Macon,GA

Summary

Highly analytical Analyst with sound experience in data interpretation, statistical analysis, and trend forecasting. Strengths lie in problem-solving ability, strategic thinking, and exceptional technical skills such as proficiency in SQL and Excel. Showcased impact by contributing to data-driven decision making that increased efficiency and improved business outcomes in previous roles.

Overview

9
9
years of professional experience

Work History

Service consultant rep

Progressive Auto Group
Macon, USA
05.2024 - 08.2024
  • Required to take incoming calls from Insured Drivers requesting account maintenance, processing payments and assisting Insured drivers with adding and deleting drivers and vehicles from their policy
  • Educating drivers on the minimal coverage required by the state and ensured adequate coverage was selected, processing cancellations and reinstatements as requested
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Promoted available products and services to customers during service, account management and order calls.
  • Utilized problem solving skills while dealing with difficult situations involving dissatisfied customers.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Educated customers about the features and benefits of different services offered by the company.

Senior Credit Analyst

Paychex, Inc.
Highland Hills, USA
11.2022 - 11.2023
  • Review new credit applications to determine proper credit limits
  • Analyze client position and its ability to handle the current obligations due Advance
  • Analysis of size of portfolio, concentration of portfolio, current liens and their affect on the portfolio, workers compensation status and its affect of the portfolio
  • Maintain open and professional relations with clients and end debtors
  • Respond proactively to performance concerns in a manner that will protect the collateral portfolio.
  • Using e-Oscar to create and respond to disputes, and DFs to send credit history updates
  • Send an automated consumer dispute verification (ACDV) form to the DFs through e-OSCAR
  • Assisted in the development of credit policies and procedures to mitigate potential risks.
  • Prepared comprehensive credit reports summarizing findings and supporting loan approval or denial decisions.
  • Evaluated requests for new loans or line increases based on established criteria.
  • Performed reviews of existing customer accounts to identify any changes in risk profile or payment trends.

Credit/Collection and Reconciliation Specialist

Credit Central
Perry, USA
11.2017 - 03.2022
  • Reviewing financial statements, credit reports, and applicable ratios, debt ratios, loan-to-value)
  • Reconciled intercompany transactions on a monthly basis to ensure accurate reporting of results.
  • Compiled current budget data from estimated revenues, expenses and prior budgets.
  • Conducted regular reviews of reconciliations to identify any irregularities or errors that need correcting.
  • Reduced financial discrepancies by verifying accounting statements.
  • Analyzed discrepancies between bank statements and general ledger entries, identifying potential issues.
  • Ensured compliance with GAAP regulations for all reconciliation processes.
  • Evaluating; examining transactions to ensure accuracy and completeness
  • Ensuring that documents are consistent and uphold to company and industry guidelines
  • Provide work direction and training to lower level team members and provide performance feedback to supervisor/manager
  • Prefund quality reviews of home equity loan files including full credit, property, income and compliance review
  • Evaluates new loan applications to ensure proper completion and submission of required financial information to facilitate financial credit analysis
  • Organize meetings with clients to help guide them through the process of structuring, financing, and repaying a loan
  • Using ReconNet to automate daily, monthly, and periodic reconciliation and account balancing
  • Taking a series of credit and debit transactions of roughly equal dollars and mass-matching them to clear the books, resulting in a zero balance referring to unapplied cash and credit memos vs Open customer deductions or invoices

Customer Account Executive

COMCAST
Ann Arbor, USA
09.2015 - 10.2017
  • Relate to customer concerns by identifying reasons for request to terminate services and overcome those objectives through active listening, empathy, and professionalism
  • Investigate the accounts to successfully resolve concerns
  • Solve any problems associated with a customer's account to retain the customer and produce sales
  • Enhance customer experience with knowledge of the company's products and marketing campaigns in order to effectively sell new or upgraded services
  • Effectively meet and exceed monthly budget retention goal of 85%
  • Articulately communicate with a concise and professional tone with customers and potential clients to address inquiries about products and services

Education

Bachelor of Business Administration - Business Marketing

University of The Cumberlands
Williamsburg, KY
05-2027

Skills

  • Excel proficiency
  • Client relationship building
  • Estimating
  • Marketing strategies
  • Issue resolution
  • Partnership building
  • Cross-functional coordination
  • Customer relations
  • Schedule management
  • Cash handling
  • Schedule coordination
  • Complaint resolution
  • Technical support
  • Account management
  • Networking
  • Repairs expertise
  • Sales expertise
  • Telemarketing expertise

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Service consultant rep

Progressive Auto Group
05.2024 - 08.2024

Senior Credit Analyst

Paychex, Inc.
11.2022 - 11.2023

Credit/Collection and Reconciliation Specialist

Credit Central
11.2017 - 03.2022

Customer Account Executive

COMCAST
09.2015 - 10.2017

Bachelor of Business Administration - Business Marketing

University of The Cumberlands

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Tiffany Blake