Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.
Hi, I’m
Tiffany Blevins
Cedar Bluff,VA
Summary
Overview
11
years of professional experience
Work History
Amazon.comRemote
CSA - Customer Service Associate
08.2022 - 05.2023
Job overview
- Assisted customers with a warm and professional attitude, Assisted customers with questions, Handled emails, inbound calls, and outbound calls, Managed customer accounts, Assisted with technical support duties, Performed data entry for customer information and orders, Handled billing issues and order inquiries
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Maintained an organized system for tracking customer interactions and feedback.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Followed up with customers after purchase to ensure satisfaction.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Created detailed reports on customer service activities.
- Developed relationships with key clients through regular contact and follow-up communication.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Suggested product solutions based on individual customer needs.
- Answered phone calls from customers promptly and courteously.
- Provided accurate quotes for requested products or services.
- Maintained knowledge of current sales promotions and new product releases.
- Compiled daily sales reports for management review.
Eagle Tele-ServicesRemote
Emergency Dispatcher
02.2022 - 06.2022
Job overview
- Dispatching calls for Emergency Roadside Service for Tractor Trailers, Calling shops and setting up road calls, Relaying information from multiple different screens for efficient time in setting up the call, Following up on dispatched calls, answering inbound calls from techs, relaying accurate information to them
- Received and evaluated emergency calls from the public; determined the nature of the call and provided necessary instructions.
- Monitored multiple radio frequencies, maintained contact with police officers in the field and dispatched appropriate personnel to respond to situations.
- Maintained accurate records of all incoming calls, including time received, caller's name and address, type of incident reported, response units dispatched and other pertinent information.
- Provided medical instruction over the telephone while awaiting paramedics or ambulance arrival.
- Coordinated resources between responding agencies during multi-agency incidents.
- Communicated with police officers via two-way radios to provide updates on suspect location or vehicle description when necessary.
- Utilized mapping systems to determine locations for responding personnel; tracked unit status in order to ensure timely response times.
- Provided support services such as locating alternate transportation for stranded motorists and coordinating tow truck services for disabled vehicles.
WalmartPounding Mill, VA
Team Associate
05.2021 - 02.2022
Job overview
- Keeping department zoned and neat, Assisting customers with any needs they may have, Pulling down top stock merchandise down to the sales floor, Stocking merchandise when needed, Clearancing merchandise and doing price changes when needed, Assisting on the registers when needed
- Provided customer service to clients, including resolving complaints and answering inquiries.
- Assisted in the development of team strategies and goals.
- Maintained inventory records and tracked deliveries.
- Assessed customer feedback to improve services provided by the team.
- Tracked project progress and created reports for management review.
- Coordinated with other departments to ensure timely delivery of projects.
Troc WirelessPounding Mill, VA
Wireless Specialist
09.2020 - 05.2021
Job overview
- The main goal was to get sales in postpaid cellphone carriers, Worked with customers to establish a customer base that made them want to come back to add more to their account, We had weekly and monthly metrics to adhere to, Selling insurance with new phones and accessories too
- Performed troubleshooting of wireless network issues to resolve problems in a timely manner.
- Monitored system performance to ensure proper operation and security compliance.
- Developed policies and procedures related to wireless network operations, maintenance, and security.
- Assisted with design and implementation of new wireless networks according to customer requirements.
- Researched new technologies that could improve the reliability or performance of existing wireless networks.
- Identified potential areas for improvement in existing systems or processes related to wireless networks.
- Coordinated with vendors for ordering equipment needed for installation or upgrade of wireless networks.
- Created detailed reports describing the status of various components within the company's WLANs.
Wendy's (Saren Restaurants, Inc.)Pounding Mill, VA
Crew Member
01.2019 - 03.2020
Job overview
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Educated customers on menu items, product ingredients and nutritional values.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Adhered to health department regulations regarding food handling procedures.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted management team with inventory counts of food products and beverage supplies.
WalmartLebanon, VA
Cashier/Customer Service
11.2012 - 08.2014
Job overview
- My job was to make sure the customers got in and out with everything they needed, scanning and bagging their items appropriately, Answering any questions they may have had, I also worked in the customer service, handling exchanges and any needs the customer may have had
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
Education
Honaker High School
High school or equivalent in General Studies
01.2012
University Overview
Skills
- Customer Service
- Crew Member
- Food Service
- Cashiering
- Typing
- Computer Operation
- Microsoft Outlook
- Sales
- Computer Skills
- Technical Support
- Account Management
- Data Entry
- Data Management
- Shipping and Receiving Understanding
- Customer Service Excellence
- Customer Success Management
- Call Documentation
- Quality Control
- Needs Assessment
- Order Processing
- Promotional Support
- De-Escalation Techniques
- Sales Quota Achievement
- Call Center Operations
- Problem Resolution
- Invoice Preparation and Processing
- Professional Phone Voice
- Understanding Customer Needs
- Professional Telephone Demeanor
- Work Prioritization
- Billing Adjustments and Refunds
- Order Fulfillment
- Issue and Complaint Resolution
- Call Metrics
- Calm Under Pressure
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Customer Relations
- Product and Service Knowledge
- Product Education
- Product Knowledge
- Complex Product Knowledge
- Account Updating
- High-Energy Attitude
- Receiving Support
- Account Updates
- Multi-Line Phone Systems
- Teamwork and Collaboration
- Process Improvement
- Policies and Procedures Adherence
- System Implementation
- Verbal and Written Communication
- POS Systems and Ordering Platforms
- Inbound and Outbound Calling
Assessments
Assessments
Work Permit: Authorized to work in the US for any employerTimeline
CSA - Customer Service Associate
Amazon.com
08.2022 - 05.2023
Emergency Dispatcher
Eagle Tele-Services
02.2022 - 06.2022
Team Associate
Walmart
05.2021 - 02.2022
Wireless Specialist
Troc Wireless
09.2020 - 05.2021
Crew Member
Wendy's (Saren Restaurants, Inc.)
01.2019 - 03.2020
Cashier/Customer Service
Walmart
11.2012 - 08.2014
Honaker High School
High school or equivalent in General Studies
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