Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiffany Bloomfield

Clearfield,UT

Summary

Accustomed to a fast-paced working environment, working with the public, multi-tasking, deadlines, organized, self-motivated, detail oriented & willing to learn with changes and challenges. Knowledgeable of Word and Excel Spreadsheets. Have 20 plus years of experience in customer service, 20+ years' experience in collections, 10 years of retail experience, and 18 years of management experience, am well known for excellent customer service, team player, dedication, hard worker, detail oriented, and going well above and beyond expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced General Manager/Training Store Manager with over 15 years of experience in management. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking Customer Service/Collections position. Offering excellent communication and good judgment.

Overview

34
34
years of professional experience
3
3
years of post-secondary education
7
7
Certifications

Work History

Machine Operator/Assembler/Packer

Kroger
Layton, UT
07.2020 - 05.2022
  • Manually set up machinery, lathes and grinders
  • Calibrated, tested and adjusted machine settings or controls in preparation for production operations
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations
  • Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances
  • Updated daily production logs and informed management of production incidents or non-conformance issues
  • Set up and ran machinery to produce exceptional products for industrial needs
  • Complied with company and OSHA safety rules and regulations
  • Maintained equipment performance by lubricating and cleaning components
  • Operated machining equipment safely with team of operators
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly
  • Inspected products and machines to maintain quality and efficiency
  • Performed general equipment maintenance and repair to minimize downtime
  • Inspected finished products for quality and adherence to customer specifications
  • Maintained organized work area by cleaning and removing hazards
  • Followed tooling instructions and product specifications to determine and implement operational sequences

Consumer Loan Collector

America First Credit Union
Roy, UT
01.2018 - 06.2020
  • Responsible for performing collection activities associated with various delinquent member accounts, including Visa credit and debit cards, Lines of Credit, Secured loans, Signature loans, and over limit Visa credit and debit cards
  • Utilize various techniques, as circumstances indicate, to promptly collect on delinquent accounts
  • Discuss possible financial arrangements, inform members of potential further actions, and suggest financial counseling to arrive at suitable payment arrangements
  • Perform collection efforts in accordance with Credit Union policies and procedures to ensure legal compliance
  • Utilize further appropriate collection methods if initial attempts do not secure required payment.
  • Conducted research, gathered information from multiple sources and presented results
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Participated in team-building activities to enhance working relationships
  • Worked with customers to understand needs and provide excellent service
  • Increased customer satisfaction by resolving issues
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Sales Associate

Kohls
10.2016 - 09.2018
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
  • Increased sales by offering advice on purchases and promoting additional products
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations
  • Answered customer questions about sizing, accessories and merchandise care
  • Processed product returns and assisted customers with other selections
  • Maintained customer satisfaction with quick and professional handling of product returns

Assistant Manager

Cottonwood Financial
Layton, UT
11.2016 - 12.2017
  • Oversee daily operations of store
  • Provide exceptional customer service with every existing and potential customer
  • Educate customers on all product offerings
  • Process loan applications and make loans according to loan approval amount
  • Make collection calls on overdue loans
  • Ensure that all customer records and files are put away and maintained
  • Developed loyal and highly satisfied customer base through proactive management of team customer service
  • Strengthened operational efficiency to remain cost-effective while maintaining quality service
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service

Senior Student Loan Collector II

Discover Financial Services
01.2014 - 10.2016
  • Responsible for all customer inquiries and questions for inbound/outbound calls
  • Provide excellent customer service at all times
  • Communicate and problem solve with customers to resolve issues on first call to prevent loans from Charge Off
  • Assist customers with 90 + days delinquent
  • Consistently met or exceeded monthly collection goals set by management
  • Perform other related duties and assignments as required and as assigned by management.
  • Maintained energy and enthusiasm in fast-paced environment
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Conducted research, gathered information from multiple sources and presented results
  • Exceeded goals through effective task prioritization and great work ethic
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
  • Identified issues, analyzed information and provided solutions to problems
  • Carried out day-to-day duties accurately and efficiently

Training Store Manager

Wendy's
Draper, UT
12.2001 - 11.2013
  • Maintained 93% plus on unannounced visits - 90% Club Sparkle Observation Evaluation.
  • Prepared annual budget, scheduled expenditures and analyzed variances
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
  • Opened and closed store 6 days per week
  • Oversaw, trained and encouraged store personnel, promoting culture of efficiency and performance
  • Provided informal coaching and support, assisting and supporting store associates in sales and customer service
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
  • Interacted well with customers to build connections and nurture relationships
  • Prepared annual budget, scheduled expenditures and analyzed variances.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.

Student Loan Collector II

State of Utah
12.1989 - 11.2001
  • Prepared affidavits and other documents, such as legal correspondence, sent to court, organized and maintained customer files
  • Consistently met and/or exceeded monthly collection goals set by management, going over and beyond every call.
  • Resolved problems, improved operations and provided exceptional service
  • Used Microsoft Word and other software tools to create documents and other communications
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Increased customer satisfaction by resolving issues
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
  • Handled 50-75 calls per day to address customer inquiries and concerns

Education

High School Diploma -

Granger High School
West Valley City, UT
09.1986 - 06.1989

Skills

Machine operation experience

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Certification

Call Center (10+ years)

Timeline

Machine Operator/Assembler/Packer

Kroger
07.2020 - 05.2022

Consumer Loan Collector

America First Credit Union
01.2018 - 06.2020

Assistant Manager

Cottonwood Financial
11.2016 - 12.2017

Sales Associate

Kohls
10.2016 - 09.2018

Senior Student Loan Collector II

Discover Financial Services
01.2014 - 10.2016

Training Store Manager

Wendy's
12.2001 - 11.2013

Student Loan Collector II

State of Utah
12.1989 - 11.2001

High School Diploma -

Granger High School
09.1986 - 06.1989
Tiffany Bloomfield