Tiffany Bloomfield
Hurricane,UT
Work Preference
Summary
Dynamic Assistant General Manager at Wendy's Restaurant with proven expertise in operations management and staff development. Enhanced customer satisfaction through strategic training programs and effective inventory control, achieving record-high approval ratings. Skilled in budget control and fostering team collaboration, driving performance improvements while maintaining a positive work environment.
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Wendys Restaurant
07.2021 - Current
- Assisted in daily operations and ensured compliance with company policies.
- Supported team members in executing routine tasks efficiently and accurately.
- Collaborated with management to streamline communication and workflow processes.
- Participated in training sessions to enhance knowledge of operational systems and procedures.
- Contributed to inventory management by tracking supplies and reporting discrepancies.
- Engaged with customers to gather feedback and improve service delivery standards.
- Adapted quickly to new software tools, enhancing efficiency in daily operations.
- Handled cash accurately and prepared deposits.
- Maintained organized records of transactions and customer interactions for reference purposes.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Implemented customer feedback system, leading to improved service offerings.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
- Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
- Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
- Developed and enforced health and safety protocols, significantly reducing workplace accidents.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Collector Agent
America First Credit Union
04.2015 - 07.2021
- Managed collections process for delinquent accounts, ensuring compliance with regulations.
- Negotiated payment arrangements with clients to facilitate timely debt resolution.
- Analyzed customer account histories to identify trends and improve collection strategies.
- Developed training materials for new staff on best practices in collections procedures.
- Led team meetings to discuss challenges and share successful recovery techniques.
- Enhanced customer relations by employing empathetic communication during collection calls.
- Mitigated legal risks by ensuring compliance with applicable laws, regulations, and company policies throughout the collections process.
- Collaborated cross-functionally with other departments to address complex cases or escalate issues when necessary.
- Provided exceptional customer service during all interactions, promoting positive brand image and fostering customer loyalty.
- Strengthened team collaboration through regular communication, sharing best practices, and providing support during high-stress situations.
- Maintained accurate records of customer payments and contact information, ensuring efficient collection processes.
- Developed rapport with clients to obtain crucial information about their financial circumstances and devise appropriate solutions for debt resolution.
- Conducted comprehensive credit analysis on debtor profiles to assess risk levels and guide subsequent collection actions.
- Resolved disputes with customers, resulting in mutually agreeable payment arrangements and preserving positive relationships.
- Improved customer satisfaction by effectively negotiating payment plans tailored to individual financial situations.
- Streamlined collection efforts by implementing organized systems for tracking overdue accounts and past-due notices.
- Demonstrated empathy towards customers while remaining assertive in pursuing outstanding balances owed to the company.
- Exceeded performance targets consistently through diligent work ethic, excellent negotiation skills, and strong attention to detail.
- Collected on delinquent accounts to reduce overdue balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Developed strong relationships with customers to foster timely payments and account resolution.
Education
High School Diploma - General
Granger High School
West Valley City, UT06.1990
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
- Food safety and sanitation
- Training and development background
- Employee scheduling
- Customer relationship management (CRM)
- Operations oversight
- Budget control
- Strategic planning skill
- Sales forecasting
- Vendor relationship management
- Financial reporting
- Customer retention
- Workflow coordination
- Budgeting expertise
- Business operations
- Budgeting and cost control
- Training and development skill
- Team leadership strength
- Teamwork and collaboration
- Staff hiring
- Customer service
- Effective leader
- Customer service management
- Staff training/development
- Scheduling
- Employee motivation
- Hiring and onboarding
- Schedule management
- Decision-making
- Team leadership
- Inventory management
- Customer relations
- Inventory tracking and management
- Payroll administration and timekeeping
- Relationship building
- Management team building
- Quality assurance
- Employee development
- Staff scheduling
- Policy development and enforcement
- Cost analysis and savings
- P&L management
- Performance evaluation and monitoring
- Cost control
- Performance improvement
- Performance improvements
- Performance evaluations
- Records organization and management
- Employee reviews
- Department oversight
- Goal setting
- Cost reduction
Timeline
Assistant General Manager
Wendys Restaurant
07.2021 - Current
Collector Agent
America First Credit Union
04.2015 - 07.2021
High School Diploma - General
Granger High School
Certification
ServSafe Certificate