Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Tiffany Bogner

San Tan Valley,AZ

Summary

Dedicated, hard working and self-motivated professional that is able to take initiative to start and complete extensive daily tasks. Communicates effectively and builds a rapport with customers and co-workers alike. Seeking a position with career-growth potential, where prior experience can be utilized and challenged.

Overview

13
13
years of professional experience

Work History

Team Leader Manager

Hallmark
07.2023 - Current
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Demonstrated strong leadership skills, setting an example for professionalism and dedication that inspired team members to consistently strive for excellence in their roles.
  • Mentored new hires, ensuring proper training in sales techniques, customer service, and store operations.
  • Spearheaded initiatives to improve overall store appearance, creating a more visually appealing shopping experience for customers.
  • Managed cash handling procedures, maintaining accurate records of daily transactions and deposits.
  • Fostered a positive work environment by promoting teamwork and recognizing individual achievements among staff members.
  • Boosted customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Enhanced team productivity by implementing efficient scheduling and task delegation strategies.
  • Increased sales performance with effective merchandising displays and promotions.
  • Streamlined inventory management, reducing stock discrepancies and improving order accuracy.
  • Collaborated with store manager to develop targeted sales goals and strategies for the retail team.

Caregiver

LeAnn Bogner
07.2022 - 07.2023
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.

Patient Registration Representative

Arizona General Hospital
01.2022 - 07.2022
  • Streamlined patient registration process by implementing efficient data entry techniques and maintaining organized records.
  • Enhanced patient satisfaction by providing clear communication, answering queries, and addressing concerns in a timely manner.
  • Contributed to the improvement of departmental workflow through effective collaboration with medical professionals and administrative staff.
  • Ensured accurate record-keeping by diligently verifying insurance information and obtaining necessary authorizations for services.
  • Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
  • Reduced wait times for patients by consistently processing registrations promptly and efficiently.
  • Facilitated positive patient experiences by offering compassionate service, anticipating needs, and providing assistance throughout the registration process.

Caregiver

JoEllen Walz
05.2017 - 12.2021
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Server

Talking Stick Resort
01.2017 - 05.2017
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Lead Server

BLD
03.2016 - 01.2017
  • Enhanced customer experience by providing attentive and personalized service during their dining visit.
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
  • Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.

Front of House Manager

Spinato's Pizza
02.2011 - 03.2016
  • Enhanced customer satisfaction by implementing effective front of house management strategies.
  • Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
  • Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
  • Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
  • Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
  • Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.
  • Ensured consistent quality of service by regularly reviewing staff performance and providing constructive feedback during team meetings.
  • Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
  • Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
  • Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.

Education

GED -

Mesquite High School
Gilbert, AZ

Skills

  • Creative Thinking
  • Quality Assurance
  • Financial Management
  • Effective Communication
  • Problem Solving
  • Performance Management
  • Conflict Resolution
  • Attention to Detail
  • Team Building

Timeline

Team Leader Manager

Hallmark
07.2023 - Current

Caregiver

LeAnn Bogner
07.2022 - 07.2023

Patient Registration Representative

Arizona General Hospital
01.2022 - 07.2022

Caregiver

JoEllen Walz
05.2017 - 12.2021

Server

Talking Stick Resort
01.2017 - 05.2017

Lead Server

BLD
03.2016 - 01.2017

Front of House Manager

Spinato's Pizza
02.2011 - 03.2016

GED -

Mesquite High School

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Tiffany Bogner