Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Bomgardner

Newmanstown,PA

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. High energy with forward-thinking skills and a strong focus on daily requirements.


Currently working on

IBM IT Project Manager Professional Certificate

Overview

6
6
years of professional experience

Work History

Supervisor

Sheetz
07.2020 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Collected, arranged, and input information into database system.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Generated reports detailing findings and recommendations.
  • Observed packing operations to verify conformance to specifications.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.

Cashier Specialist

Giant Company
10.2019 - 06.2020
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Mentored new team members on sales software system operation.

Ticketing and Admissions Agent

Hershey Entertainment & Resorts Company
06.2017 - 07.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about the park.

Education

High School Diploma -

Susquenita High School
Duncannon, PA
08.2019

Skills

  • Root Cause Analysis
  • Resolving Complaints
  • Loss Prevention Goals Monitoring
  • Restocking Items
  • Work Area Maintenance
  • Food Preparation and Safety
  • Ordering Procedures
  • Accurate Money Handling
  • Expertise in Programming Language
  • Collaborative Planning
  • Technical Support

Timeline

Supervisor

Sheetz
07.2020 - Current

Cashier Specialist

Giant Company
10.2019 - 06.2020

Ticketing and Admissions Agent

Hershey Entertainment & Resorts Company
06.2017 - 07.2019

High School Diploma -

Susquenita High School

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Tiffany Bomgardner