Accomplished Business Office Manager, adept in healthcare management, CPT and ICD-10 coding. Significantly reduced claims rejections by ensuring diagnosis accuracy. Excelled in mentoring staff and streamlining operations. Demonstrates expertise in medical billing and a commitment to enhancing cash flow and operational efficiency.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Business Office Manager
Digestive Health Specialists of The Southeast
04.2018 - Current
Manage daily operations of the billing department, scheduling department, medical records, and front desk
Audit documentation to ensure all charges are captured to maximize reimbursement
Review documentation to ensure diagnosis codes are correct and meet medical necessity to decrease claims rejections
Monthly analysis of accounts receivable to ensure key performance measures of aging accounts are kept under 15%
Develop and implement new policies and procedures to improve efficiency, productivity, and cash flow
Coach, mentor, and educate employees
Educate physicians and nurse practitioners on correct documentation, coding, and billing practices
Expedite billing and collection procedures to maximize revenue and cash flow
Address and resolve patient inquiries to foster superior standards of service
Subject matter expert for coding, billing and documentation
Collaborated with providers to improve provider coding accuracy
Prepared and reviewed claims for submission, resolving upfront claims edits and errors
Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
Administrative Assistant/CPC
Alabama Asthma and Allergy, P.C
03.2015 - 04.2018
Assisted practice manager with the daily operation of the office
Implemented new policies and procedures to improve efficiency
Daily reconciliation and deposits
Keyed office charges
Prepared and reviewed claims for submission, resolving upfront claims edits and errors
Posted insurance and patient payments
Receptionist duties
Insurance verification
Obtained insurance authorizations and referrals
Screened incoming telephone calls, routing to appropriate personnel
Maintained office inventory by assisting with supply orders
Trained staff on office procedures and software applications, driving operations
Maintained files and filing, keeping sensitive information confidential
Medical Office Manager
Poplar Head Surgical, LLC
09.2012 - 03.2015
Oversaw daily operations of the office
Assigned proper CPT and ICD-10 codes to operative notes for general and vascular surgery
Analyzed accounts receivable to ensure aged balances were kept under 90 days outstanding
Educated physicians on correct documentation practices
End of month reconciliation and reporting
Read through contracts, regulations and procedural guidelines to ensure comprehension and compliance
Supervised administrative staff and provided training and orientation to new staff
Established work procedures and schedules to organize daily work of administrative staff
Analyzed internal processes and recommended and implemented procedural and policy changes to improve operations, such as supply changes and disposal of records
Directed and coordinated business's financial and budget activities by completing billing, coding and collections duties
Obtained proper authorizations for services, procedures and equipment necessary for patient care
Audited charts and patient account history to post and document billable procedures
Prepared and reviewed claims for submission, resolving upfront claims edits and errors
Certified Professional Coder
Family Practice Center of Abbeville
12.2010 - 09.2012
Demonstrated expert knowledge of coding workflow by optimizing use of available technology
Helped review insurance denials related to diagnosis issue
Queried provider regarding missing, unclear, or conflicting health record documentation using approved templates
Evaluated documentation to complete diagnosis coding and meet specificity requirements, supporting clinical indicators
Resolved medical coding edits or billing item rejects in relation to code assignment
Collaborated with assigned providers and stakeholders to improve provider coding accuracy
Identified, compiled, abstract and code patient data, using standard classification systems
Resolved and clarified codes and diagnoses with conflicting, missing and unclear information by consulting with doctors and others and by participating in coding team's regular meetings
Consulted classification manuals to locate information about disease processes
Prepared and reviewed claims for submission, resolving upfront claims edits and errors
Certified Professional Coder
J & J OH, LLC
07.2010 - 12.2010
Reviewed general and vascular surgery operative notes to assign proper CPT and ICD-10 codes to obtain maximum reimbursement
Posted insurance and patient payments
Posted medical insurance billings
Identified, compiled, abstract and code patient data, using standard classification systems
Helped review insurance denials related to diagnosis issue
Demonstrated expert knowledge of coding workflow by optimizing use of available technology
Queried provider regarding missing, unclear, or conflicting health record documentation using approved templates
Collaborated with assigned providers and stakeholders to improve provider coding accuracy
Prepared and reviewed claims for submission, resolving upfront claims edits and errors
Medicaid Billing Specialist
Gentiva Home Health and Hospice
Dothan, USA
09.2009 - 07.2010
Billed Alabama, Georgia, and Florida Medicaid for hospice charges
Ensured all documentation was in patients charts to obtain authorization for hospice billing
Posted Medicaid payments
Medical Insurance Biller
Urological Associates
04.2009 - 09.2009
Audited office notes to ensure all charges were captured
Worked aged accounts receivable
Obtained Medicaid authorization for office visits and procedures
Prepared and reviewed claims for submission, resolving upfront claims edits and errors
Communicated immediately with providers to clarify incomplete or unclear documentation
Entered billing information into accounting software systems
Assisted with answering telephone to provide requested billing information
Completed audits as per identified timeframes and reported findings
Performed claims research, appeals and related follow-up using medical systems and software
Posted payments to in electronic medical records system upon receipt of payment for claims
Followed up on accounts until zero balance or turned over for collection
Office Manager/CPC
Family Practice Center of Abbeville
02.1996 - 04.2009
Review office documentation to ensure all charges were captured
Prepared and reviewed claims for submission, resolving upfront claims edits and errors
Accounts receivable follow-up to ensure timely filing and payment
Supervised administrative staff, driving front office operations and continuous workflow
Optimized office policies, meeting internal needs while upholding organizational standards
Led meetings, keeping staff informed of changes or new requirements in policies and procedures
Education
Bachelor of Science - Business Administration- General Business
Troy University
05.2012
Associate in applied science - Medical Assisting
George C. Wallace Community College
12.1995
Skills
Data Entry
Typing
Word
Accounting
Healthcare Management
Medical Billing
Medical Office Experience
Insurance Verification
Accounts Receivable
Practice Management
ICD-10
HIPAA
EMR Systems
CPT Coding
Certification
AAPC Certified Professional Coder
Timeline
Business Office Manager
Digestive Health Specialists of The Southeast
04.2018 - Current
Administrative Assistant/CPC
Alabama Asthma and Allergy, P.C
03.2015 - 04.2018
Medical Office Manager
Poplar Head Surgical, LLC
09.2012 - 03.2015
Certified Professional Coder
Family Practice Center of Abbeville
12.2010 - 09.2012
Certified Professional Coder
J & J OH, LLC
07.2010 - 12.2010
Medicaid Billing Specialist
Gentiva Home Health and Hospice
09.2009 - 07.2010
Medical Insurance Biller
Urological Associates
04.2009 - 09.2009
Office Manager/CPC
Family Practice Center of Abbeville
02.1996 - 04.2009
Bachelor of Science - Business Administration- General Business