Tiffany Borum

Work History

Clinical Supervisor

Premier Medical Group

07.2013 - Current

Responsible for supervision of staff members and clinical duty assignments
Performed reviews and monitored employee work performance to check for areas in need of additional training and/or improvement
Interviewed for Clinical and Business office personnel by interviewing applicants
Lead and directed team of clinical personnel and support staff
Ordered supplies, vaccines (including VFC)
Demonstrated proficiency in taking patient medical histories and vital signs, as well performing injections and various diagnostic procedures and ancillary tests
Assist with minor procedures
Triaged patients for walk in clinic
Worker's Comp/Occupational & Travel Medicine/Drug Screens/Pre-Employment Screenings
Supervised Family Med/Internal Medicine/Same Day Clinic/Telehealth Check In
Front office duties- (check in/out, scheduling, medical records request, collected money, covid protocols, verified insurances, prior auths, etc..)
Medication refills, referrals, authorizations, telehealth visits, and advanced imaging scheduling
Efficient with Athena (EHR).
Streamlined documentation processes, reducing administrative workload for clinicians and improving efficiency.
Served as a liaison between clinical staff and administration to address concerns and optimize workflows.
Monitored adherence to ethical guidelines among clinical staff members, supporting their ongoing professional growth while maintaining high quality care standards.
Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
Developed and adjusted work schedules for staff.
Assessed patients, determined needs and managed care.
Facilitate hiring of qualified personnel by interview applicants and making recommendations for employment.
Identified nurses' and staff training needs and devised training programs to close gaps.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Medical Assistant/Front Desk Staff

Carroll County Anesthesia

01.2010 - 01.2012

Assisted provider during Spinal Cord Stimulator Trial
Performed videonystagmography
Patient Intake.
Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Obtained client medical history, medication information, symptoms, and allergies.
Performed medical records management, including filing, organizing and scanning documents.
Documented vital signs and health history for patients in clinic and hospital environments.
Called and faxed pharmacies to submit prescriptions and refills.
Collected and documented patient medical information such as blood pressure and weight.
Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Patient Accounts/Collections/Medical Assistant

Paris-Henry County Clinic

01.2011 - 01.2013

Front desk duties- verified insurance, uploaded insurance plans
Assisted with minor procedures
Patient Accounts (collected on current, outstanding, and collection balances)
Sent delinquent accounts to Collection Agency
Medication Refills.
Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Sanitized, restocked, and organized exam rooms and medical equipment.

Restaurant Manager

McDonald's

01.2000 - 01.2009

Improved overall customer satisfaction by implementing new service standards and staff training programs.
Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Improved overall customer satisfaction by implementing new service standards and staff training programs

Summary

Overview

Work History

Clinical Supervisor

Medical Assistant/Front Desk Staff

Patient Accounts/Collections/Medical Assistant

Restaurant Manager

Education

Medical Assistant Diploma -

Restaurant Management -

Administrative Assistant -

Certified Nursing Assistant -

Skills

Accomplishments

References

Work Availability

Timeline

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