Tiffany Bowery

• Consulted with engineers, architects, customers and vendors regarding project scope and milestone dates.
• Reviewed specifications to generate complex details of individual system components.
• Evaluated information provided by Engineers, Architects and system subcontractors and created accurate drawings according to measurements and specifications.
• Created, printed, and modified drawings in AutoCAD.
• Used computer-aided design software to prepare blueprints and schematics.
• Adhered to established codes and regulations for project compliance purposes.
• Interpreted technical drawings, schematics and computer-generated reports to make revisions to CAD drawings.
• Developed CAD drawings from hand sketches, verbal instructions, and site visits.
• Analyzed component and system details to resolve design problems.
• Calculated dimensions and allowances with accurate precision for project specifications.

• Met with customers and clients to determine project needs and prepared proposals incorporating production schedules, scopes of work, and budgets.
• Anticipated design issues and proved to be proactive in developing effective solutions.
• Developed storyboards, character designs and motion graphics for animation projects.
• Fostered highly communicative, collaborative team culture on visual product projects.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Followed safety protocols while handling hazardous materials.
• Made sure that products were produced on time and are of good quality.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints, and pencils to complete unique piece for customers.
• Contributed to creative process through original ideas and inspiration.
• Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
• Participated in creative brainstorming sessions to develop new ideas or improve existing ones.
• Created paintings, sculptures and illustrations for variety of shows, parades, and permanent exhibitions.

• Recommended alternative items if product was out of stock
• Directed calls to appropriate individuals and departments
• Guaranteed positive customer experiences and resolved all customer complaints
• Processed merchandise returns and exchanges
• Replenished merchandise shelves with items from the stockroom
• Folded and arranged garments in attractive displays
• Organized the store by returning all merchandise to its proper place
• Maintained positive attitude to make customer's shopping experiences memorable and pleasant
• Organized store merchandise racks by size, style and color to promote visually appealing environment
• Answered customer questions regarding store merchandise, department information and pricing
• Designed displays to make the store experience interactive, engaging and reassuring.
• Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
• Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
• Developed extensive conflict resolution skills by diffusing tense situations with unhappy customers.
• Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
• Recommended products to customers and remained up-to-date on product knowledge.

Streamline office workflow

• Follow up with overnight messages
• Distribute tickets to field workers
• Strong communication skills
• Multi-line phone for all incoming and outgoing phone calls
• Calendar management
• Filing Reviewing Paperwork
• 2-way radio to relay inventory
• Scheduling Jobs via fax or over the phone
• Guest Relations
• Assisted customers with store and product complaints
• Received multiple reviews acknowledging level of dedication to excellent customer service
• Provided customer service during an average of 60 calls per day by answering customer inquiries, solving problems, and providing new product information
• Dedicated to continuously improving sales abilities and product knowledge
• Prevented store losses using awareness, attention to detail, and integrity.

• Multiline Phone
• Cashier for three months
• Guest Relations
• Front End presentation
• Selling Upgrades
• Strong organization skills
• Take customer orders online, in person and over phone
• GBC binding, Hard binding, Spiral binding
• Laminating
• Operate and Maintain LaserJet printers
• Detail Oriented
• Greeted customers entering thestore to ascertain what each customer wanted or needed
• Counted Stock and inventory
• Described products to customers and accurately explained details and care of merchandise
• Recommended, selected, helped locate and obtain out-of-stock products based on customer requests
• Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions
• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
• Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service
• Trained new employees by providing knowledge of specific store tasks and policies
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
• Cross-trained and provided back-up for other customer service representatives when needed
• Maintained cleanliness and presentation of stock room and production floor.
• Created customized options and solutions to meet customer unique copy and printing needs.